Think Maids has presented a mixed reputation based on the customer reviews provided. Customers have reported both positive and negative experiences. The positive observations hint at a good standard of service in some instances, with praise for flexibility, thoroughness, and the convenience of online booking. Notably, employees like Eric have been commended for reliability and providing a satisfactory cleaning experience. However, negative encounters seem to revolve around inconsistent quality, with reports of inadequate cleaning, spotty attention to detail, and poor customer service follow-up when issues arise. Some customers noted a cleaner arriving without essential cleaning tools and leaving areas of the house untouched, leading to frustration and disappointment, especially given the high price reported by some for standard cleaning services. The willingness to offer partial refunds rather than full ones, and proposals to send the same unsatisfactory cleaner for a revisit, have compounded the negative feedback. These challenges point to a potential gap in the consistency and quality control within the company's operations.
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incredibly flexible with my schedule
attention to detail is amazing
ABSOLUTE BEST in the business
courteous, polite, and VERY detailed oriented
made my home sparkle
worst cleaning experience ever
not deep cleaned
did not make the beds, did not wipe down
completely worthless
my small apartment ... can be especially difficult
