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Molly Maid of Columbus East Reviews

Rated 4.8 based on 410 Reviews

1100 Gahanna Pkwy, Gahanna, OH 43230, United States

Cleaning Services Gahanna

Published on
July 9, 2025
Last updated
July 9, 2025

Reviews Summary

Overall sentiment toward this cleaning service is positive, with reviewers frequently highlighting outstanding staff performance and thorough results. Customers repeatedly mention employees by name, appreciating their friendliness, efficiency, and attention to detail in maintaining cleanliness. While the majority of reviews express high satisfaction, one reviewer noted poor value relative to price and service execution, leading to disappointment. There is also an isolated report of unprofessional behavior unrelated to cleaning.

Common themes include exceptional cleaning quality, clear communication, and adaptability to special requests. Many clients mention first-time use and a willingness to recommend or rebook, which signals trust in the company’s reliability. Staff flexibility in accommodating last-minute appointments and a dedication to comprehensive household cleaning are cited with tangible results (e.g., sparkling floors and shining furniture). These patterns indicate a service-oriented team that builds positive rapport with clients.

Based on reviewer feedback, this cleaning company has established a strong reputation for professionalism and consistent performance. The majority of clients express confidence in both individual team members and the company overall, emphasizing trustworthy, high-quality residential cleaning. Repeat business and word-of-mouth recommendations contribute to a favorable local reputation, although isolated negative experiences warrant ongoing attention to service consistency.
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What Customers Are Saying About Molly Maid of Columbus East?

fantastic job

very clean

great job with the cleaning

cleaning my home from top to bottom

Exceptional service!

paid attention to detail

very friendly

every inch of it looks amazing

Trustguide extracts key phrases from reviews about Molly Maid of Columbus East and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of Molly Maid of Columbus East's customers had a positive experience.

Positive
70%
Neutral
0%
Negative
30%

Molly Maid of Columbus East Ratings

5

As of Based on 410 revies as of Jul 09, 2025

Molly Maid of Columbus East Score

70%

As of Based on 410 revies as of Jul 09, 2025

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Customer Reviews

As of Jul 09, 2025, 410 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Molly Maid of Columbus East's publicly available reviews View source

Karli Divoky rated Molly Maid of Columbus East 5 stars
2 months ago
Debra and Richelle clean my home once a month, and they do a fantastic job. I'm an extremely particular person and was initially hesitant to get help with cleaning, but they quickly put my mind at ease. They are incredibly thorough, never cut corners, and consistently leave my home sparkling clean. I also appreciate how willing they are to accommodate any specific requests I have. Their attention to detail and quality of work truly stand out—I’m so grateful for their help!
Ron Spring rated Molly Maid of Columbus East 1 stars
a day ago
I provided number of rooms and square footage. I was provided a quote that I felt was a little pricey, but it sounded like they go out of their way to impress and earn future business. What happened was after they arrived I kept getting calls suggesting to increase time and cost. Then they said they wouldn't even be able to finish the 2 bedrooms out of 5, I wanted cleaned. They asked me if I wanted them to focus on dusting or sweeping those rooms since out of time. I said dusting. Neither got done. They supposedly focused on the bathrooms and kitchen, they didn't even sweep those floors. Extremely disappointing.
Jack Napier rated Molly Maid of Columbus East 5 stars
a day ago
My name is Marshall and they did a fantastic job cleaning this most recent visit. Very polite and left the house feeling very clean. Very happy with the results

Frequently Asked Questions About Molly Maid of Columbus East

How thorough is the cleaning service?

Many reviews note that the cleaning staff deliver detailed and comprehensive results, leaving homes very clean, with attention to furniture and floors. Multiple customers specifically highlight the thoroughness and care taken during the cleaning process.

Is it possible to book last-minute cleaning appointments?

Yes, the company accommodates last-minute bookings. Several reviews mention being able to schedule appointments on short notice, particularly for move-out cleanings or when urgent cleaning is needed.

Can I give special instructions or requests to the cleaning team?

Yes, reviewers frequently mention that staff are willing to follow specific instructions and accommodate client preferences. Team members often check with customers to ensure particular areas and needs are addressed during the cleaning session.

About Molly Maid of Columbus East

Cleaning Services
This company provides residential cleaning services, specializing in household cleaning for spaces of various sizes. The service is delivered in-person by professional staff who perform regular or one-off cleaning visits based on client needs and schedules. Customers can request anything from whole-home deep cleans to targeted cleaning of certain rooms or areas.

The company operates by sending teams of cleaners, often mentioned by name, directly to customers’ homes. Clients typically receive quotes prior to booking, and the cleaning crew accommodates specific instructions or requests during the visit. The workflow includes appointment scheduling, on-site assessments, and thorough hands-on cleaning following a set or customized checklist.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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