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The Cleaning Authority - Rochester Reviews

Rated 4.7 based on 448 Reviews

1788 Penfield Rd, Penfield, NY 14526, United States

Cleaning Services Penfield

Published on
July 10, 2025
Last updated
July 10, 2025

Reviews Summary

The majority of customer reviews for The Cleaning Authority demonstrate overwhelmingly positive sentiment, referencing both the quality and consistency of service. Reviewers frequently highlight the thoroughness of the cleaning teams, often by specific team numbers or member names such as Jasmine, Stephanie, and Teams 6, 7, and 10. Notably, only one review expresses significant dissatisfaction, citing a poor experience with scheduling, cleaning results, and refund policy concerns.

Common feedback focuses on the professionalism, friendliness, and reliability of The Cleaning Authority’s staff, naming their punctuality, reminders before cleaning, and effectiveness in making homes look and smell clean. Many customers appreciate the company’s structure, with recurring compliments toward specific teams and the mention of insurance. Operational integrity is also noted, as some reviewers point to responsive customer service and issue resolution.

Overall, The Cleaning Authority is regarded as a reputable, reliable house cleaning service with a strong presence in its market. Customers value the company’s model of team-based cleaning, proactive communication, and attention to detail, resulting in a largely positive reputation for home cleaning in the region.
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What Customers Are Saying About The Cleaning Authority - Rochester?

hard work

did an amazing job

outstanding job

so clean and sparkling

go above and beyond

polite, quick and efficient

always on time!

Excellent customer service and friendly staff.

very effective

made my whole house sparkle!

Trustguide extracts key phrases from reviews about The Cleaning Authority - Rochester and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of The Cleaning Authority - Rochester's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

The Cleaning Authority - Rochester Ratings

5

As of Based on 448 revies as of Jul 10, 2025

The Cleaning Authority - Rochester Score

90%

As of Based on 448 revies as of Jul 10, 2025

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Customer Reviews

As of Jul 10, 2025, 448 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of The Cleaning Authority - Rochester's publicly available reviews View source

Kevin Smith rated The Cleaning Authority - Rochester 5 stars
Edited a month ago
Excellent trio of cleaners. Our bathrooms now look truly beautiful, and I am most appreciative of their hard work. I can certainly recommend this company and especially the duo of Jasmine & Stephanie (and their trainee, whose name escapes me).
Richard Ezell rated The Cleaning Authority - Rochester 1 stars
2 months ago
So disappointed. First clean - horrible - needed job done for Easter and they came three days before. I had to end up cleaning ALL areas of the house that were to be cleaned. When calling customer service, they offered a re-clean, which would have been too late. When I requested a refund, I was told they don't do refunds!!! What a waste of $250 for a first deep clean! Don't waste your time with these people. You will be disappointed.
Catherine Lennox rated The Cleaning Authority - Rochester 5 stars
2 months ago
The girls that came were very nice and did an amazing job and I would like them to be regulars if possible. I was not disappointed. Grateful for that.

Frequently Asked Questions About The Cleaning Authority - Rochester

Can I request the same cleaning team each visit?

Yes, several reviews mention customers having specific teams or individuals they preferred for regular service. While not explicitly guaranteed, you may request favorite teams when scheduling and the company may try to accommodate.

What happens if I am not satisfied with the cleaning?

According to reviews, The Cleaning Authority may offer a re-clean if the result is not satisfactory. Refunds are generally not provided but customers can contact customer service to discuss solutions.

Do team members arrive on time and provide reminders?

Yes, customers note that cleaning teams are punctual and that the company typically provides reminder calls a day or two before each scheduled visit.

About The Cleaning Authority - Rochester

Cleaning Services
The Cleaning Authority is a residential cleaning company that provides in-home cleaning services to individual homes and households. The company operates with teams of cleaners who are scheduled to visit homes for regular or one-time deep cleaning, using their own equipment and supplies.

The company’s operational model includes assigning cleaning teams to specific jobs, often identified by team number. Reminders and scheduling calls are part of their workflow, and the company is insured. Customer service is available to address concerns or resolve issues if any aspect of the cleaning is missed.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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