The Cleaning Authority - Rochester Reviews

The majority of customer reviews for The Cleaning Authority demonstrate overwhelmingly positive sentiment, referencing both the quality and consistency of service. Reviewers frequently highlight the thoroughness of the cleaning teams, often by specific team numbers or member names such as Jasmine, Stephanie, and Teams 6, 7, and 10. Notably, only one review expresses significant dissatisfaction, citing a poor experience with scheduling, cleaning results, and refund policy concerns.

Common feedback focuses on the professionalism, friendliness, and reliability of The Cleaning Authority’s staff, naming their punctuality, reminders before cleaning, and effectiveness in making homes look and smell clean. Many customers appreciate the company’s structure, with recurring compliments toward specific teams and the mention of insurance. Operational integrity is also noted, as some reviewers point to responsive customer service and issue resolution.

Overall, The Cleaning Authority is regarded as a reputable, reliable house cleaning service with a strong presence in its market. Customers value the company’s model of team-based cleaning, proactive communication, and attention to detail, resulting in a largely positive reputation for home cleaning in the region.

The Cleaning Authority is a residential cleaning company that provides in-home cleaning services to individual homes and households. The company operates with teams of cleaners who are scheduled to visit homes for regular or one-time deep cleaning, using their own equipment and supplies.

The company’s operational model includes assigning cleaning teams to specific jobs, often identified by team number. Reminders and scheduling calls are part of their workflow, and the company is insured. Customer service is available to address concerns or resolve issues if any aspect of the cleaning is missed.