TenancyCleaner.com Reviews

Customer feedback on Tenancy Cleaner’s house cleaning service indicates a generally mixed sentiment. Reviewers frequently praise responsive communication, especially through email and prompt online booking confirmations. Positive comments highlight thorough cleaning, helpful staff, and services meeting or exceeding expectations, with specific mentions of team members like John and Adam. However, a noticeable number of customers also report inconsistent results, especially relating to the quality of cleaning and professionalism of certain teams. Criticisms include incomplete jobs, lack of proper equipment, damage to property, poor customer service, and unresolved complaints.

The most recurring themes are the clarity of booking processes, professionalism of specific cleaning teams, and both positive and negative service delivery experiences. Many positive reviews note exceptional communication, timely updates, and friendly team interactions, particularly for end of tenancy or deep clean services. On the other hand, some customers experienced rushed or subpar cleans, staff who seemed unprepared, and lack of accountability for damages. Communication is a strong point, though it does not always translate to consistent service quality.

In summary, Tenancy Cleaner holds a reputation in London for reliable end of tenancy and deep cleaning services, but with notable variability depending on the team assigned. Trust is built on strong communication and certain standout staff, but prospective customers in London should be aware of mixed experiences regarding service consistency and claims resolution. Overall, the company is seen as a viable option, albeit with some risk of dissatisfaction.

Tenancy Cleaner provides residential cleaning services, specializing in end of tenancy deep cleans, carpet cleaning, oven cleaning, and pressure washing. The company operates primarily in London and nearby areas, offering both standard and specialized cleaning for tenants, landlords, and property owners through an online booking platform.

Operations are structured with cleaning teams dispatched to client properties at scheduled times. Customers receive communication and quoting via email or online systems, and services are carried out by staff or agency cleaners. Quality and equipment vary by team, with job completion and satisfaction checks common following the cleaning process.