AI-powered Google Reviews Widget - FREE
Free Google reviews widget for your website
Increase sales, trust and credibility with ai.
Mike, Adam and another 21,516 have joined the waitlist.
Servpro Industries LLC logo

Servpro Industries LLC Reviews

Rated 2.3 based on 56 Reviews

801 Industrial Blvd, Gallatin, TN 37066, United States

Cleaning Services Gallatin

Published on
July 10, 2025
Last updated
July 10, 2025

Reviews Summary

The overall sentiment expressed by customers of SERVPRO’s water damage restoration service is predominantly negative. Reviewers regularly mention unresolved property damage, lack of communication, and billing disputes as significant pain points. While there is an isolated reference to a “friendly & professional staff,” most feedback describes mishandled property, delayed repairs, and limited support or follow-up. Criticisms focus sharply on both service quality and customer relations.

Key themes across multiple locations, such as Florida, Pennsylvania, Maryland, and Georgia, include communication failures, unauthorized charges, and unresolved damages to homes and personal property. Specific issues cited range from poorly executed mold remediation to the improper handling of customer belongings, major discrepancies between quoted and final prices, and unresolved or prolonged repair timelines. Only one review reflects a routine and efficient service; the remaining feedback highlights dissatisfaction and frustration with the process.

Based on this collection of reviews, SERVPRO’s reputation for water damage restoration in the United States appears problematic, with repeated concerns about accountability, reliability, and transparency. Trust signals such as prompt issue resolution and effective communication are notably absent, and the majority of reviewers report poor experiences relating to both service quality and post-service support.
Read more

What Customers Are Saying About Servpro Industries LLC?

Friendly & professional Staff

Trustguide extracts key phrases from reviews about Servpro Industries LLC and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 10% of Servpro Industries LLC's customers had a positive experience.

Positive
10%
Neutral
0%
Negative
90%

Servpro Industries LLC Ratings

1

As of Based on 56 revies as of Jul 10, 2025

Servpro Industries LLC Score

10%

As of Based on 56 revies as of Jul 10, 2025

Got a busrning question about Servpro Industries LLC?

Claim your profile. Tell the world about your key services, industry customers, or other valuable information.

Customer Reviews

As of Jul 10, 2025, 56 customers have reviewed this business and rated it 2.3 Star out of 5. Trustguide conducted an in-depth analysis of Servpro Industries LLC's publicly available reviews View source

Nicolas Fulton rated Servpro Industries LLC 1 stars
6 days ago
SERVPRO of Upper Bucks Destroyed Our Historic Home—And Still Hasn’t Fixed It, 4 Months Later We hired SERVPRO of Upper Bucks, N.W. Hunterdon County (Servpro Team McCabe) for a small, two-day mold remediation job in the attic of the 1920s historic farmhouse we had just purchased in Riegelsville, PA. The mold was mild and limited to the insulation. We were assured the insulation would be carefully removed and a clear encapsulant applied only to affected areas. We scheduled the work to be completed before move-in. Instead, SERVPRO’s mishandling displaced us from our home, caused significant damage, and led to serious delays and health concerns. What should have taken two days stretched into over a month—leaving our attic, HVAC system, and parts of our interior permanently damaged. This was not a crawlspace—it was a walkable, historic attic with hardwood floors, exposed beams, and century-old woodwork. Instead of respecting the space, Servpro Team McCabe sprayed thick white coating across every surface: floors, stairs, walls, even mold-free areas. It was applied unevenly and sloppily, permanently obscuring historic features. Ed from Team McCabe acknowledged the work wasn’t done to scope and sent a crew to fix it. For nearly a month, they attempted to sand and scrape the product off our original woodwork—only causing more damage. Our home security footage captured Keith, the crew lead, standing in front of a camera saying something like, “I ran out of the clear coating, so I just grabbed the white coating from the shop.” He then cursed about our family, called one of us a “smart ass,” and continued swearing—inside our home. The atmosphere became tense and hostile. We endured this for weeks while they tried (and failed) to fix their mistake. Additional damage includes: Cracked attic stair treads—now unsafe to step on Broken hardwood planks in an upstairs bedroom Solvent stains on the ceiling below from their “removal” attempt Peeling paint from plastic sheeting removal Construction debris and dirt tracked through our home (no floor protection or shoe covers) Utility bills that tripled due to prolonged work The cost of hiring professional cleaners after Servpro abandoned the job Ongoing stress and disruption to our family life Then we discovered the HVAC damage. While in the attic, Servpro crushed part of our high-velocity air conditioning system—a delicate and expensive setup common in historic homes. Multiple ducts were visibly smashed. One was “repaired” with a plastic trash bag tied to the air handler. That bag is still there (as of July 2), and we haven’t been able to safely run the system—during a heat wave. Multiple HVAC professionals have confirmed: The system’s ductwork is beyond repair Full replacement is required ($5k+) Fiberglass ducts were crushed and may be blowing particles into our home Despite all this, Servpro Team McCabe has offered no resolution. Our last contact with them was April 28, when we asked what they would do to make this right. We’ve heard nothing since—no apology, no reimbursement, no plan. In July, they finally reached out… to ask for their final payment. We’ve documented everything: security footage, photos of damage, communications with Servpro, HVAC evaluations, and quotes. We are a young family who trusted SERVPRO to help make our home safer. Instead, they damaged it, compromised the air system, and left us with the burden—financial and emotional—of cleanup and repair. We’re sharing this to: Warn other families, especially those with historic homes and young kids Urge SERVPRO Corporate to investigate and take responsibility We never wanted to write this review. But our home—and our health—were put at risk by a company that claims to protect both.
Traci Dailey rated Servpro Industries LLC 1 stars
a month ago
After a water loss, Servpro was sent in to tear out and dry which they did. And then no communication! We kept having to call the adjuster and call Servpro to find out what's next after this mess/disaster my house was left in. After more of me calling them, a PM who has never done a residential loss before, comes out say they have to do an estimate and doesn't know when they will be out for repair. I am down to a concrete floor! We are in the middle of week 3 of the water loss (Monday) will be 2 weeks since the dryers were removed. I had to call them, they never called me! Still don't know when someone is coming to start work. My house is in shambles and it's not a priority to anyone to com fix it. Flooring and Paint basically is what I am waiting on.
Tom Conces rated Servpro Industries LLC 1 stars
a month ago
After a plumbing leak our insurance offered to send a team to mitigate damages. SADLY, I chose servpro! The loss occurred in early August 2020. A team of 2 showed up 8/9/20 to clean up and removed a hardwood floor. In doing so, they broke a glass in the oven door as I sat in a chair and watched. servepro HAVE NEVER CORRECTED THE BREAKAGE. They initially wanted to remove my entire cooktop and oven. Expecting a quick repair and turn around, I allowed them to take ONLY the door for repair. Approaching the Holidays with no repaired door I insisted on the door being returned. Amazing that they actually did something they said they would and returned the broken door. No offer of a replacement oven and cooktop, only that a door is ordered and ON BACKORDER, they'll call when it is received. Their level of incompetence and or lack of concern for Our quality of life or even our safety is astonishing. Tired of their lack of action, I searched the internet and located a replacement door glass from the manufacturer. I placed and order and received the door glass, all this took less than a week. I sent an email advising servpro I had found the glass and asked; If they could hire a qualified service technician to actually install the glass. It has been over a month and no acknowledgment or reply has been received. I am guessing that they have so many claims that they just don't care. The date of this review is 1/13/2021. For confirmation of my loss, I am attaching images of when the door was broken. My recommendation is NEVER USE SERVPRO !!!!! NEVER PS My wife called today (I am so done I want to hire an attorney). She was told the lady was in the bathroom and would call back. No return call received. `

Frequently Asked Questions About Servpro Industries LLC

Does SERVPRO provide clear estimates and invoices for water damage restoration?

Customer reviews indicate that SERVPRO sometimes provides unclear or changing cost estimates. Several customers report receiving invoices that differ from initial quotes, so it is advisable to confirm all pricing details and obtain written estimates before work begins.

Will SERVPRO communicate project updates and timelines effectively?

Many reviewers express frustration regarding inadequate updates and delayed communication throughout their restoration projects. It is suggested that customers keep in regular contact and request detailed timelines to avoid confusion.

What can I expect during the initial visit from SERVPRO staff?

Typically, a SERVPRO crew assesses damage and begins mitigation such as drying or cleaning. However, as experiences vary, confirm arrangements directly with your local franchise and clarify any costs or procedures before signing service agreements.

About Servpro Industries LLC

Cleaning Services
SERVPRO offers water damage restoration, mold remediation, and related cleaning services for residential and commercial properties. Operating in the restoration industry, the company primarily provides in-person assessment, damage mitigation, cleanup, and repair services following events such as water loss, fire, or flooding.

SERVPRO functions through independent local franchises that dispatch teams to client sites for on-site evaluation and restoration. Tasks can include property extraction, mold removal, structural drying, and contents cleaning. The company coordinates with insurance providers and manages logistics such as estimating, billing, and equipment deployment as part of its operational workflow.
Expand

How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
Own this business? email us at hello@trustguide.ai.
16731433357201332770
Show your best reviews to your future customers
95% of your customers read online reviews. Make it easy for them.
Mike, Adam and another 21,516 have joined the waitlist.