The Skyliner receives a mixture of positive and negative feedback, influencing its overall company reputation. Positive comments frequently highlight the friendly and attentive staff, cleanliness of the restaurant, and the size and quality of the food portions. The atmosphere and design of the restaurant, as well as special accommodations such as easy access for those with mobility constraints, are also praised. Conversely, there are recurring grievances about the inconsistency in food quality, particularly the preparation and size of the fish and chips. Complaints about the taste of certain condiments and beverages, like the malt vinegar and dandelion and burdock drink, point towards a potential issue with some menu items. Some customers have noticed a decline in quality over time, suggesting that past reputation may not be indicative of the current experience. The negative experiences seem to largely come from discrepancies in food preparation and a perceived reduction in portion sizes, which could impact customer satisfaction and loyalty.
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