Javits Takeaway's customer reviews analysis

Javits Takeaway Granton elicits a mixed range of responses from customers. An overarching theme of large portion sizes particularly concerning the House Special Kebab is frequently mentioned, which may appeal to customers seeking value in terms of quantity. The customer service experience seems to vary greatly, with some customers praising the friendliness and helpfulness of both phone staff and delivery personnel, while others express dissatisfaction with rude behavior and poor service. Specifically, one incident involving an allegedly aggressive delivery driver and subpar management response might detract from the company's reputation. Food freshness and quality receive mixed reviews; while some items like Hogie wrap and cream cheese jalapeños are commended for their taste and freshness, others report issues with soggy suppers and substandard kebab meat. There are also concerns regarding hygiene raised by repeated instances of mould found on cheese products. The feedback suggests that while there are strengths in certain areas—such as the friendly service mentioned in some reviews—there are significant inconsistencies that impact the overall customer experience.

Positive Feedback

Javits Takeaway Granton has elements that customers appreciate, echoing a sentiment of satisfaction in many reviews. The standout positive aspects include the notable generosity of portion sizes, with multiple mentions of the 'massive' House Special Kebab, indicating that customers feel that they receive substantial value for money. Moreover, a number of reviews emphasize the tastiness of specific menu items, such as the Hogie wrap, cream cheese jalapeños, and freshly made cakes. Positive social interactions also contribute to customer satisfaction, with accounts of friendly and patient delivery personnel enhancing the experience. There is also mention of the swift delivery speed, and customers perceive the takeaway as child-friendly based on their children's enjoyment of the food, adding to the company's appeal for family clientele.

Concerns and Threads

Despite some positive customer experiences, Javits Takeaway Granton is not without its negative aspects. Of particular concern is the inconsistency in food quality, with descriptions of meals being old, soggy, or disappointing, not living up to some customers' expectations. A significant shortfall is reported in terms of hygiene, with mold found on cheese-based items on more than one occasion, seriously calling into question the establishment's standards for food safety. Customer service issues also surface in the feedback, notably a grievance about an extremely negative encounter with a driver who was not only rude but also careless with the order, and a stark absence of proper managerial intervention. These incidents have led to lost trust in the service and recommendations to patronize alternative eateries.

Frequently asked questions about Javits Takeaway

What are the portion sizes like at Javits Takeaway Granton?

Customers commonly describe the portion sizes at Javits Takeaway Granton as generous, especially the House Special Kebab which many say could feed multiple people.

How does Javits Takeaway handle issues with food orders?

Reviews suggest that customers have had mixed experiences in this regard, with some reporting prompt replacements for unsatisfactory items, while others have noted difficulties in resolving complaints, particularly when it comes to issues of food hygiene and customer service.

Is Javits Takeaway Granton a good choice for families with kids?

Several reviews mention that children enjoy the food at Javits Takeaway, implying that the establishment has a child-friendly menu. However, as preferences can vary, prospective customers may wish to review the menu options in advance.

Recent customer reviews and testimonials for Javits Takeaway

Fabian Gavin

5-Star

2 months ago

Fantastic! I ordered online and called them up to check the order. They were very nice and happy on the phone and were helpful to my questions. I ordered a Hogie wrap and it was massive, lots of cheese and kebab was tasty. I got 2 cakes carrot and Victoria sponge (very tasty and fresh) The delivery person was kind when it took my a moment to get to the door and was very friendly. All in, all a brilliant experience will order again and have recommended to friends.

Courtney Gray

5-Star

2 months ago

A little pricey but good food overall. Food in picture was the house special kebab which was massive.

Dan Jensen

5-Star

4 days ago

Ordered the House Special Kebab - Gigantic portion, would serve like 4 people, super tasty, if you are ordering from them I would recommend trying this one.

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Javits Takeaway Reviews Summary

What do customers say about Javits Takeaway?

Overall Reputation

Javits Takeaway's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Javits Takeaway

What are the portion sizes like at Javits Takeaway Granton?

How does Javits Takeaway handle issues with food orders?

Is Javits Takeaway Granton a good choice for families with kids?

Recent customer reviews and testimonials for Javits Takeaway

About Javits Takeaway