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Blue Lagoon Fish & Chips
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Blue Lagoon Fish & Chips Reviews Summary

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Fish & Chips | Glasgow

208 Argyle St, Glasgow G2 8HA

Trustguide Rating

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A
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F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Blue Lagoon Fish & Chips?

As of Apr 28, 2024, 1129 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of Blue Lagoon Fish & Chips's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

lovely and the service was great

Lovely tasting fish

really friendly, very informative

Great customer service

Service was outstanding

Great tasting fish n chips

People were very friendly and welcoming

mouthwatering experience

cooked in heavily reused oil

the staff always pressured us

About this report

This report was produced by Trustguide on Apr 28, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
April 28, 2024
Last updated
April 28, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Blue Lagoon Fish & Chips's customers had a positive experience.

Positive
80%
Neutral
0%
Negative
20%
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Blue Lagoon Fish & Chips

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Blue Lagoon Fish & Chips's customer reviews analysis

The overall company reputation of Blue Lagoon Fish & Chips on Argyle Street is characterized by mostly positive customer experiences with certain areas for improvement. The restaurant's ambiance and service receive consistent praise, and specific commendation is given to the presence of halal fish options, varied menu choices satisfying different dietary requirements, and the hospitality towards large groups and travelers. While there is an appreciation for the non-greasy fish with light batter, some customers note that the chips could be improved in terms of taste and appearance. Reusable oil quality also seems to be an isolated concern, with one reviewer commenting on the taste of old oil. Issues with staff behavior, such as pressuring customers to order more and a complaint regarding payment discrepancies, are rare yet notable detractions from the overall customer experience.

Positive Feedback

Customers reflect favorably on several aspects of Blue Lagoon Fish & Chips, highlighting the restaurant’s ambiance and the customer service as standout positives. The availability of halal fish options and gluten-free batter demonstrates a commitment to accommodating a diverse customer base with varying dietary needs. The quality of food, specifically the fish, is frequently lauded for its flavor and non-greasy batter. Positive interactions with staff, particularly Nicolle’s friendly service, contribute to the customer's overall experience. The cleanliness of the establishment, including washrooms, is acknowledged, and the experience for groups is noted to be exceptionally well-handled, with prompt service and separate payment options available.

Concerns and Threads

While most of the feedback for Blue Lagoon Fish & Chips is encouraging, some criticisms persist. The visual appeal and flavor of the chips are subjects of negative feedback, described as 'pale looking' and 'not very tasty'. The use of heavily reused oil is criticized by a customer who reported an unwanted residue and taste in their meal. Service, despite being largely positive, is occasionally described as 'messy' or pressuring, with an incident of a payment dispute being particularly concerning. The basic presentation of a slice of bread, instead of a more expected bread roll, is seen as an area for enhancement, suggesting that attention to detail in traditional offerings may enhance the customer experience.

Frequently asked questions about Blue Lagoon Fish & Chips

Does Blue Lagoon Fish & Chips on Argyle Street offer options for customers with dietary restrictions?

Yes, they offer options for different dietary needs, including halal fish fried in separate oil and gluten-free batter, demonstrating their effort to cater to customers with specific dietary restrictions.

What should I expect in terms of service at Blue Lagoon Fish & Chips?

Customer experiences with service tend to be positive, noting friendly and accommodating staff. However, there have been instances of 'messy' service and rarities of staff pressuring customers to order more, but these do not appear to be the norm.

Does the restaurant offer any unique menu items worth trying?

Apart from their standard fish and chips, customers have highlighted unique items such as Mozzarella bites and a notable deep fried Mars bar, suggesting a varied menu that caters to different tastes.

Recent customer reviews and testimonials for Blue Lagoon Fish & Chips

Blue Lagoon Fish & Chips
Sabina B
5-Star
6 months ago
Despite some bad reviews, we decided to give it a go as it looked quite nice. They had an option for halal fish which they fried fresh in separate oil which was fantastic. The restaurant ambiance was lovely and the service was great too. Thought it was reasonably priced. The fish was fantastic, very light batter, not too greasy. Only thing that could be improved was the bread they offered was literally a slice of bread, would’ve expected a bread roll but not sure if that’s traditional. All in all was a great experience. Will definitely be visiting again!
Blue Lagoon Fish & Chips
Susan Norton-McStay
5-Star
3 months ago
This Blue Lagoon Fish and Chip shop was very quiet early on a Friday evening. Service was a bit messy but improved by the time the food arrived. Lovely tasting fish but the chips a bit pale looking and not very tasty. Included a slice of bread and butter and a drink. On the whole the meal was enjoyable and good value. Shall go again.
Blue Lagoon Fish & Chips
Ian Reid
5-Star
5 months ago
Really nice place. Nicolle was really friendly, very informative and accommodating to a tired traveler who had been travelling all day. The food was tasty and plentiful. Next time I am back in Glasgow this will be my first stop of the train. Dietary restrictions: They do gluten free batter
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.1
/5
1129
reviews
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Average
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About Blue Lagoon Fish & Chips

Fish & Chips
Founded in 1975 by Italian entrepreneurs Ersilio and Edda Varese, Blue Lagoon Fish & Chip has been a Glasgow icon for over four decades. Located near Buchanan Street, it revolutionized fast food in a bustling era. With clean, friendly service and top-quality food, we expanded across Glasgow's City Centre. Today, we have branches across the UK and plans for more growth. Now in its third generation, the Varese family continues the tradition of passion for Fish & Chips. Join us and experience the taste of tradition.
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