As of Apr 28, 2024, 879 customers have reviewed this business and rated it 4.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
wonderful
Nothing short of Excellent
very good
great and the service was fantastic
best gluten free fish
amazing, plenty of seats
Lovely gluten free fish and chips
delicious lunch
didn’t have much taste
Just dreadful
Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source
Created by
Trustguide AI
Published on
April 28, 2024
Last updated
April 28, 2024
Overall Reputation
Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by Trustguide®
Overall Rating
4.4
/5
879
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
70%
Neutral
10%
Negative
20%
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.
CATCH Fish & Chips generally enjoys a positive reputation, as reflected in the recent reviews that acclaim the food quality, range of options, and service. Customers have consistently praised the quality and taste of the seafood, highlighting the batter as a standout feature and commending the restaurant's ability to cater to dietary restrictions, such as offering gluten-free options. Service is repeatedly described as friendly and efficient, with staff being recognized for their child-friendly demeanor and promptness in serving. There are also mentions of the welcoming atmosphere and the pleasant setting of the restaurant, with some noting the variety of seating options and the warm environment upstairs. The commitment to environmental principles through the use of environmentally friendly products has been well received. However, instances of dissatisfaction have surfaced, with concerns about flavor, portion sizes, cleanliness, and overall value for money occasionally taking the shine off the positive experiences.
Positive Feedback
The prevailing customer feedback for CATCH Fish & Chips is commendable. The culinary experience, particularly the quality of the fish and the excellence of the batter, receives significant acclaim, with the tempura prawn and gluten-free options receiving special mention for their quality. The restaurant's ability to impress both adults and children, with clean plates reported even among younger diners, illustrates its broad appeal. The efficient and child-friendly service enhances the dining experience, contributing to the restaurant's bustling yet inviting atmosphere. Furthermore, the commitment to sustainable practices through the usage of environmentally friendly products aligns with contemporary consumer values. The provision of varied seating options, along with the freshness of the seafood displayed, adds to the appeal, with even specialty diets well-catered for through segregated menus.
Concerns and Threads
Despite the overall positive feedback, CATCH Fish & Chips faces criticism primarily concerning certain aspects of service and product delivery. Instances of perceived dissatisfaction include reports of greasy and tasteless chips, as well as a fresh but bland fish. An isolated review highlights a disappointing experience featuring a range of issues such as neglected reservation acknowledgment, poor hygiene standards in washrooms, and subpar portion sizes, particularly referring to the cost-value ratio. The experience of upsetting temperature levels in part of the restaurant due to proximity to the kitchen also suggests room for improvement in guest comfort. These negative aspects, although fewer in comparison to the positives, have the potential to tarnish the establishment's reputation and impact customer retention.
Frequently asked questions about Catch Fish & Chips
Does CATCH Fish & Chips offer options for special dietary needs?
Yes, CATCH Fish & Chips provides a separate gluten-free menu, ensuring that visitors with such dietary requirements are well accommodated.
Is the seafood at CATCH Fish & Chips fresh?
The reviews indicate that CATCH Fish & Chips prides itself on offering freshly sourced fish, with customers noting the fresh seafood display upon entering the restaurant.
Are there any considerations for environmentally conscious consumers at CATCH Fish & Chips?
Yes, CATCH Fish & Chips uses environmentally friendly products, which is appreciated by environmentally conscious consumers.
Recent customer reviews and testimonials for Catch Fish & Chips
Caterina Bassano
5-Star
7 months ago
Similar to our experience in Catch West End, our visit to the Giffnock branch was wonderful. Excellent food and delicious food. The tempura prawn was amazing, and the battered chips, wow! It's no doubt my favourite fish and chips restaurant in Scotland.
Joe Lynch
5-Star
2 years ago
Nothing short of Excellent. Family fish dinner 2 kids ate the lot no fuss. Fish was top quality batter even better. We also opted for the squid and brocoli tempura starters all were delicious.
Ross Parker
5-Star
11 months ago
The food was very good. I had Haddock and chips with mushy peas. My partner had lemon sole goujons. The fish was very well cooked, lovey, and cruspy batter. Staff were all very nice and the food came out nice and quick. Will definitely be back even if it's just to get a carryout
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
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