Staton Heating, Cooling & Plumbing Reviews

Joe and Allen were amazing. They patiently diagnosed and explained the problem with my sump pump and were thorough as they discussed options for a solution. They did efficient work and provided even offered to come back to the house to address any concerns (Allen even offered to come back on Sunday’s, if needed). I received outstanding customer service from the initial call to through the completion of service. I’m very pleased and feel valued as a customer. Thank you.

Update 6/25 - Just had summer HVAC maintenance inspection performed by Alex L. and his helper William. They did a fantastic and thorough job. Being toward the end of the day, they could have easily felt rushed, but the exact opposite is true, they took their time making sure everything was done 100% right, and their passion, professionalism and knowledge showed. Not one screw left untightened or reinstalled on the equipment! They left it better or as good as they found it. Very happy with the service received and feel confident we are good to go for the summer now. Call this company. You will not be disappointed. Update 2/25 - We just finished a 4-system dual fuel HP Trane system install in Bethesda, MD with WL Staton. Let me just say this. It is very difficult to find a good HVAC company nowadays, with how many there are and so many opinions; however, your search should end here, and let me explain why. Even if you spend the time diligently researching products and interviewing contractors (good salesmen), at the end of the day it comes down to the quality of the installation when determining how well your system will function and how long it will last. Proper sizing and following through with best practices are key components to a new system's longevity and reliability. This company has apprentices that do top-notch work and could almost do full installations themselves. The lead installers are beyond professional in terms of their quality of work and attention to detail. I have seen it because I have done business with them multiple times, working with several of their employees on various jobs, and they have always come through with top-notch work and have handled any special requests with professionalism. After all, the majority of HVAC system installations are retrofits and are rather custom, especially on older homes. Installing an HVAC system is a LOT of work, and it requires a great level of skill and TIME. I have a great appreciation for this industry and the people who do things right for the benefit of their customers and the equipment. This company's employees use all the right modern tools, equipment and procedures to install your system perfectly from the start, according to manufacturer's instructions. I would like everyone to know that you will not be making a mistake by going with this company at all. Original Review: They did a remarkable job with a Trane dual fuel heat pump installation in Annapolis, MD. Very clean and professional work. System performs flawlessly. You can tell they take pride in doing great work. Derick the salesman was everything you could ask for in a sales rep - humble, good listener, not overselling, just overall a great experience from start to finish. UPDATE 10/24: They recently completed another full installation for my cousin in Potomac, MD. As a commercial HVAC/controls engineer, I know about the importance of top-notch work when it comes to installation, from longevity and reliability standpoints. These guys nail every aspect of it. They installed all equipment strictly "by the books." Very impressed by the workmanship and clear attention to detail with their installation crew and process. All of their employees were so friendly and cordial throughout the process. Not every company knows how to both commission and configure equipment once installed, but these folks do, and they do so very well. They flow nitrogen while brazing (very important, not everyone does), configure all furnace airflow/gas pressure settings to your home's needs, perform load calculations when warranted, and the list goes on. You will not be displeased with their services! The quality speaks for itself. Finding this company has been like finding a gold mine honestly. Hard to come by these days. So glad they service a wide area in MD.