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Solid Rock It Uk Reviews

Rated 4.9 based on 436 Reviews

38 Grove Vale, London SE22 8DY

It Services | London

Published on
January 26, 2024
Last updated
March 13, 2024

Reviews Summary

The evaluation of Solid Rock IT UK's company reputation based on recent reviews reflects a highly positive customer experience, showcasing the company's expertise and efficiency in IT support and repairs. Repeated themes across the reviews include the timely response to service requests, with engineers able to promptly diagnose issues, order necessary parts, and complete repairs efficiently, often directly at the customers' homes. Notably, the company's ability to deliver solutions for various issues ranging from screen replacements to data recovery has been commended. Reviews indicate a trend of affordability, with customers appreciating the cost-effectiveness compared to official service providers, particularly in comparison to Apple's repair services. Customer service is another frequently praised aspect, with clients experiencing professionalism, friendliness, and knowledgeable interactions from the engineers.

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What Customers Are Saying About Solid Rock It Uk?

Trustguide uses AI to extract key phrases from reviews about Solid Rock It Uk and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Solid Rock It Uk's customers had a positive experience.

Positive
Neutral
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Solid Rock It Uk Ratings

5

As of Based on 436 revies as of Jan 26, 2024

Solid Rock It Uk Score

As of Based on 436 revies as of Jan 26, 2024

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Customer Reviews

As of Mar 13, 2024, 436 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Solid Rock It Uk's publicly available reviews View source

Wil Pritchard rated Solid Rock It Uk 5 stars
a month ago
After finally saving up what I thought should be enough to get my Macbook Pro 2020 Model's screen fixed after an accident caused it to go completely black, I went to the apple store to get a quote - which was far beyond my budget. So after some research, I went with Solid Rock instead. I was nervous to have the product fixed by someone outside of apple, but I had absolutely nothing to worry about. I booked the appointment on Thursday afternoon, when the engineer then ordered the screen after I paid half the total cost as a deposit. There were no extra charges or hidden fees following this. By Monday (today at the time of writing), just 2 working days later, he came to my house to fix my device. He was friendly and calm and I was able to work from home as normal as he got on with the job. It took about an hour of careful work and I am now writing this review using my new screen! A flawless job, and much more affordable than going directly with apple. Thank you Solid Rock!
Saïd Bouadi rated Solid Rock It Uk 5 stars
2 months ago
My laptop needed a screen replacement and Mark was very helpful in helping me out. He ordered a new screen to my specifications and installed it as soon as it arrived; in less than 20 minutes! Very good customer service and efficient people. I highly recommend to any locals in the area.
alexandra Von schelling rated Solid Rock It Uk 5 stars
2 months ago
The engineer was very efficient and friendly. They saved me from loosing data and fixed the blue screen error issue on my pc. Would recommend

Frequently Asked Questions About Solid Rock It Uk

How quickly can Solid Rock IT UK respond to service requests?

According to customer reviews, Solid Rock IT UK is known for prompt responses to service requests, with some repairs being carried out within the same day of contact. Their engineers appear to work efficiently to diagnose issues, order parts, and complete repairs in a timely manner, often directly at customers' homes.

Are prices competitive compared to official repair providers?

Yes, customers have expressed satisfaction with Solid Rock IT UK's pricing, finding it more affordable and reasonable compared to official service providers like Apple. The company is noted for its transparency, with no hidden costs or fees, making them a cost-effective alternative for IT repairs and services.

Can Solid Rock IT UK assist with urgent data recovery issues?

Certainly, the company has received high praise for its ability to assist in urgent situations, such as data recovery from a broken hard drive. Even in challenging circumstances, such as remote guidance over the phone, Solid Rock IT UK's engineers have been successful in guiding clients to troubleshoot and resolve critical issues promptly.

About Solid Rock It Uk

It Services

IT Support Company based in London for onsite & remote IT support to businesses and residential customers. Business IT support services available across industry sectors for fully managed IT support and Ad Hoc services. We offer expert Mac Support, Windows computer services, WIFI network installation, IT consultancy, multi-room audio and structured data cabling installation.We also specialise in data recovery, cyber security, application support, cloud services and data migration solutions.Our engineers have a dynamic blend of strategic and technical expertise to effectively engage clients, build relationships and make technology work properly for you.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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