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Solid Rock It Uk Reviews

Rated 4.9 based on 436 Reviews

38 Grove Vale, London SE22 8DY

Computer Repair | London

Published on
January 26, 2024
Last updated
March 13, 2024

Reviews Summary

Evaluating the overall reputation of Solid Rock IT UK through recent customer reviews reveals a highly satisfactory customer experience underpinned by professionalism, efficiency, and expertise. Customers consistently praise the company for its responsive service, particularly in emergency situations and for home visits that augment convenience. The company's cost-effectiveness, when compared to official channels like Apple stores, contributes positively to its market positioning as an affordable yet high-quality service provider. Reviews repeatedly mention the promptness of service, from the immediacy in addressing customer needs to the quick turnaround times for repairs and parts delivery. The company's technicians are regularly described as friendly, knowledgeable, and helpful, which enhances the customer experience and builds trust in the company's services. A notable recurring theme is the company's ability to resolve complex technical issues, such as data recovery from a broken hard drive, or troubleshooting over the phone, reflecting a high level of competence.

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What Customers Are Saying About Solid Rock It Uk?

Trustguide uses AI to extract key phrases from reviews about Solid Rock It Uk and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Solid Rock It Uk's customers had a positive experience.

Positive
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Solid Rock It Uk Ratings

5

As of Based on 436 revies as of Jan 26, 2024

Solid Rock It Uk Score

As of Based on 436 revies as of Jan 26, 2024

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Customer Reviews

As of Mar 13, 2024, 436 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Solid Rock It Uk's publicly available reviews View source

Wil Pritchard rated Solid Rock It Uk 5 stars
a month ago
After finally saving up what I thought should be enough to get my Macbook Pro 2020 Model's screen fixed after an accident caused it to go completely black, I went to the apple store to get a quote - which was far beyond my budget. So after some research, I went with Solid Rock instead. I was nervous to have the product fixed by someone outside of apple, but I had absolutely nothing to worry about. I booked the appointment on Thursday afternoon, when the engineer then ordered the screen after I paid half the total cost as a deposit. There were no extra charges or hidden fees following this. By Monday (today at the time of writing), just 2 working days later, he came to my house to fix my device. He was friendly and calm and I was able to work from home as normal as he got on with the job. It took about an hour of careful work and I am now writing this review using my new screen! A flawless job, and much more affordable than going directly with apple. Thank you Solid Rock!
Saïd Bouadi rated Solid Rock It Uk 5 stars
2 months ago
My laptop needed a screen replacement and Mark was very helpful in helping me out. He ordered a new screen to my specifications and installed it as soon as it arrived; in less than 20 minutes! Very good customer service and efficient people. I highly recommend to any locals in the area.
alexandra Von schelling rated Solid Rock It Uk 5 stars
2 months ago
The engineer was very efficient and friendly. They saved me from loosing data and fixed the blue screen error issue on my pc. Would recommend

Frequently Asked Questions About Solid Rock It Uk

Is Solid Rock IT UK more affordable than official brand service centers like Apple?

Customer reviews suggest that Solid Rock IT UK offers more affordable solutions for repairs and services compared to official brand service centers. Clients report satisfactory service without the high costs associated with branded alternatives.

How quickly does Solid Rock IT UK respond to service requests?

According to customer testimonials, Solid Rock IT UK is known for its prompt response to service requests, often offering same-day or next-day solutions, particularly in emergency scenarios.

Are the technicians from Solid Rock IT UK knowledgeable and reliable?

Feedback from customers consistently highlights the expertise and reliability of Solid Rock IT UK's technicians. They are praised for their friendly attitude, technical skill, and the ability to provide efficient service and useful advice.

About Solid Rock It Uk

Computer Repair

IT Support Company based in London for onsite & remote IT support to businesses and residential customers. Business IT support services available across industry sectors for fully managed IT support and Ad Hoc services. We offer expert Mac Support, Windows computer services, WIFI network installation, IT consultancy, multi-room audio and structured data cabling installation.We also specialise in data recovery, cyber security, application support, cloud services and data migration solutions.Our engineers have a dynamic blend of strategic and technical expertise to effectively engage clients, build relationships and make technology work properly for you.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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