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Safeguard Self Storage Reviews

Rated 4.9 based on 808 Reviews

930 Grand St, Brooklyn, NY 11211, United States

Self Storage | New York, NY

Published on
January 8, 2024
Last updated
March 13, 2024

Reviews Summary

The overall company reputation of Safeguard Self Storage, as reflected by the customer reviews provided, appears predominantly positive, especially in terms of customer service quality. Staff members such as Ms. Rodriguez, Sheila, Carlos, Rob, and Daria are frequently complimented for their helpfulness, professionalism, and efficiency. Reviews repeatedly emphasize an appreciation for the personal touch and the ability to respond to customers' needs promptly, particularly in stressful situations like relocations. While the customer service aspect shines, there seem to be some operational issues that negatively affect customer experience, such as unclear office hours and staffing challenges. These operational hiccups, despite being exceptions, do prompt unwelcome inconveniences for certain customers.

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What Customers Are Saying About Safeguard Self Storage?

Trustguide uses AI to extract key phrases from reviews about Safeguard Self Storage and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Safeguard Self Storage's customers had a positive experience.

Positive
Neutral
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Safeguard Self Storage Ratings

5

As of Based on 808 revies as of Jan 08, 2024

Safeguard Self Storage Score

As of Based on 808 revies as of Jan 08, 2024

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Customer Reviews

As of Mar 13, 2024, 808 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Safeguard Self Storage's publicly available reviews View source

Jessica Sanchez rated Safeguard Self Storage 5 stars
2 months ago
After countless attempts in trying to find the right storage space having just moved to NY, I was relieved to have come across safeguard on grand st, because that is where Ms. Rodriguez is the most helpful. Her customer service was so proficient and made my experience an easy one during all the stress of a big move. She was so helpful and patient. Thank you again for all your help.
Zack Morrison rated Safeguard Self Storage 5 stars
a month ago
Sheila did such a great job getting us transitioned into our new unit late on a Friday evening. Top quality customer service (along with a clean and secure storage facility) is why we’ve been such a long time customer here.
Leyla Nora rated Safeguard Self Storage 5 stars
a month ago
Carlos has been an amazing help from the moment I stepped into Safeguard. Everything was accommodated, from space for the moving truck to unload as well as quick solutions to my moving problems. Carlos is super friendly and helpful and I’m so glad I chose this safeguard location

Frequently Asked Questions About Safeguard Self Storage

What are the official operating hours for Safeguard Self Storage, and where can I find any updates or changes to these hours?

Operating hours for Safeguard Self Storage may vary by location. It is advised to check the official website or to contact the storage facility directly. Updates to operating hours due to special circumstances, such as poor weather conditions, should be communicated on the facility's front door, website, or voicemail.

How does Safeguard Self Storage ensure the cleanliness and security of their facilities?

Safeguard Self Storage places a high priority on maintaining clean and secure storage facilities. Regular cleaning schedules are in place, and security measures such as surveillance and controlled access are implemented to protect customers' belongings.

Can I expect assistance from staff during my move-in or move-out at Safeguard Self Storage?

Yes, staff at Safeguard Self Storage are known for providing assistance during move-in and move-out. They are commended for their helpful and professional customer service, which includes help with logistics and offering solutions to moving problems.

About Safeguard Self Storage

Self Storage

Along with renting self-storage units, this site also offers boxes & packing supplies.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.