Frequent themes in customer feedback include the cleanliness and modernity of the storage facility, as well as the smooth and straightforward reservation and onboarding processes. Mentioned staff members often went beyond standard expectations, assisting with orientation, paperwork, and customer inquiries. Still, negative themes—gate malfunction, communication lapses, misleading service features, and unclear billing—are apparent, reflecting concerns regarding reliability and transparency.
Overall, CubeSmart Self Storage maintains a reputation for strong in-person customer support and a well-kept facility, though with recurring issues related to access and certain business practices. This mix of feedback is reflected across local customer reviews and suggests a company that delivers excellent service for many but has some areas for operational improvement.