AI-powered Google Reviews Widget - FREE
Free Google reviews widget for your website
Increase sales, trust and credibility with ai.
Mike, Adam and another 21,516 have joined the waitlist.
CubeSmart Self Storage logo

CubeSmart Self Storage Reviews

Rated 4 based on 196 Reviews

2700 E Flamingo Rd, Las Vegas, NV 89121, United States

Self Storage Las Vegas

Published on
July 9, 2025
Last updated
July 9, 2025

Reviews Summary

The overall sentiment for CubeSmart Self Storage is mixed, with customers highlighting both positive and negative experiences. Reviewers consistently note staff professionalism, with employees such as Kenny, Yvette, Ken, and Dodie receiving direct praise for their helpfulness and knowledge. However, some critical feedback points to limited hours, communication gaps, and dissatisfaction with rate increases or billing issues.

Frequent themes in customer feedback include the cleanliness and modernity of the storage facility, as well as the smooth and straightforward reservation and onboarding processes. Mentioned staff members often went beyond standard expectations, assisting with orientation, paperwork, and customer inquiries. Still, negative themes—gate malfunction, communication lapses, misleading service features, and unclear billing—are apparent, reflecting concerns regarding reliability and transparency.

Overall, CubeSmart Self Storage maintains a reputation for strong in-person customer support and a well-kept facility, though with recurring issues related to access and certain business practices. This mix of feedback is reflected across local customer reviews and suggests a company that delivers excellent service for many but has some areas for operational improvement.
Read more

What Customers Are Saying About CubeSmart Self Storage?

Pleasantly surprised with the clean and modern facility

very helpful, getting all settled in

everything was clean and well kept

Kenny was amazing and went above and beyond

helpful.I will recommend this storage

Dodie! You are the best!!

conveniently right at the front

Trustguide extracts key phrases from reviews about CubeSmart Self Storage and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 50% of CubeSmart Self Storage's customers had a positive experience.

Positive
50%
Neutral
10%
Negative
40%

CubeSmart Self Storage Ratings

5

As of Based on 196 revies as of Jul 09, 2025

CubeSmart Self Storage Score

50%

As of Based on 196 revies as of Jul 09, 2025

Got a busrning question about CubeSmart Self Storage?

Claim your profile. Tell the world about your key services, industry customers, or other valuable information.

Customer Reviews

As of Jul 09, 2025, 196 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of CubeSmart Self Storage's publicly available reviews View source

Jean Jordy Segarra Arias rated CubeSmart Self Storage 1 stars
a week ago
I am absolutely furious! The entrance gate was supposed to open at 6:30 a.m., but it was still not working when I returned at 8:30 a.m. This is unacceptable! If you’re searching for a reliable storage facility, look elsewhere. I had an urgent event today and desperately needed to access my storage, but they never answered the phone. Instead, they had the audacity to play an audio message claiming they have the best customer service. How dare they make such a ridiculous claim?!
Terry Moor rated CubeSmart Self Storage 5 stars
a week ago
Easy getting a reservation , and then completing the booking on line . Pleasantly surprised with the clean and modern facility . Manager Ken was very helpful , getting all settled in gate key and orientation . . So far a great experience .
Herbert Potty rated CubeSmart Self Storage 5 stars
a week ago
Kenny and Yvette were very helpful, I had a lot of questions and they were answered professionally. Kenny showed me the Unit before I signed up and everything was clean and well kept. It was a great experience and I recommend Yvette and Kenny,

Frequently Asked Questions About CubeSmart Self Storage

Are the staff at CubeSmart Self Storage helpful during the move-in process?

Yes, multiple reviews mention employees who provide clear information, orientation, and support during booking and move-in, making the process easy for new customers.

Is the facility clean and well-maintained?

Customers frequently remark on the cleanliness and upkeep of the CubeSmart Self Storage property, indicating that the storage units and common areas are kept in good condition.

Can I access my belongings early in the morning?

Review feedback highlights some limitations with gate access, specifically delays or malfunctions in early hours. It may be advisable to confirm access times and reliability directly with the facility before planning early visits.

About CubeSmart Self Storage

Self Storage
CubeSmart Self Storage operates in the self-storage industry, offering storage units of varying sizes for personal or business use. Customers can reserve units online or in person, with facilities designed to provide secure and convenient access to stored goods.

The company’s operational model includes online booking, digital documentation, and on-site orientation for new customers. Staff assist with unit access, facility tours, and gate keys. CubeSmart Self Storage maintains modern, clean facilities and provides various logistical supports to streamline the move-in and storage process.
Expand

How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
Own this business? email us at hello@trustguide.ai.
12458657304001995292
Show your best reviews to your future customers
95% of your customers read online reviews. Make it easy for them.
Mike, Adam and another 21,516 have joined the waitlist.