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Kings Cross Luggage Storage Reviews

Rated 4.9 based on 2688 Reviews

345B Grays Inn Rd, London WC1X 8PX

Self Storage London

Published on
August 10, 2025
Last updated
August 10, 2025

Reviews Summary

The overall sentiment expressed in these reviews towards this luggage storage service in London is decisively positive, with customers frequently commending the professionalism, affordability, and helpfulness of the staff. Multiple reviewers explicitly noted the ease of booking online and highlighted staff members assisting with heavy bags or providing directions, which created a welcoming and trustworthy environment. Some minor points of criticism mention the business's busy environment and the challenge of carrying luggage down stairs, yet repeated use and recommendations suggest these drawbacks are outweighed by the advantages.

Frequent themes among reviewers include staff friendliness, efficiency, and maintaining affordable pricing. Clients regularly appreciated the location's proximity to major stations, with several referencing Kings Cross. The process for depositing and retrieving luggage is described as smooth and organized. While reviewers acknowledged that the operation can get chaotic during peak times, they largely found staff attentive and eager to step in and assist, even at busy periods.

Overall, the luggage storage company is regarded as a reliable, accessible, and cost-effective choice for travelers looking for safe storage solutions when in London. The consensus across reviews is that staff members contribute significantly to the service’s positive reputation. Most customers express intentions to return, reflecting strong trust and satisfaction within the London area.
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What Customers Are Saying About Kings Cross Luggage Storage?

will definitely store my luggage here again :)

incredibly helpful

would definitely use again without concern

very pleasant, helpful and super efficient

Friendly staff.

company again.

done effortlessly

took good care of our stuff

Definitely recommend using this business.

Trustguide extracts key phrases from reviews about Kings Cross Luggage Storage and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Kings Cross Luggage Storage's customers had a positive experience.

Positive
80%
Neutral
20%
Negative
0%

Kings Cross Luggage Storage Ratings

5

As of Based on 2688 revies as of Aug 10, 2025

Kings Cross Luggage Storage Score

80%

As of Based on 2688 revies as of Aug 10, 2025

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Customer Reviews

As of Aug 10, 2025, 2688 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Kings Cross Luggage Storage's publicly available reviews View source

Arthur Chionh rated Kings Cross Luggage Storage 5 stars
a month ago
Affordable, convenient, professional! Very easy to prebook online, drop off and collect. Walked past many times when in London and it always looked sketchy to me, but happy I finally tried and experienced it, will definitely store my luggage here again :)
Trish Wright rated Kings Cross Luggage Storage 5 stars
2 weeks ago
The nicest fellas and incredibly helpful. I am so very glad I booked with them. They saw me struggling and wanted to make sure that I made it to the train safely. A++ service. Honest and affordable! Will definitely book with them again.
Alyssa Becker rated Kings Cross Luggage Storage 5 stars
2 weeks ago
Affordable and efficient luggage storage across from the train station. Took me a minute to find it because it’s down a flight of stairs (and I had to carry my luggage down). They were super busy. I had pre-booked/paid so it was a little cheaper. Left my luggage for 4 days. When I returned it took less than 30 seconds for them to locate it and they carried it to the top of the stairs for me. Most affordable option I could find - especially close to the Kings Cross station. Would definitely use again without concern.

Frequently Asked Questions About Kings Cross Luggage Storage

Is it necessary to book luggage storage in advance?

While pre-booking online can make the process cheaper and guarantee space, customers are also able to walk in without prior reservation. Several reviewers benefited from both booking methods.

Do staff help with heavy or bulky luggage?

Yes, reviewers repeatedly mention that staff assist with carrying luggage up and down the stairs and are proactive in helping those with large or heavy bags.

Are there different closing times for storage locations?

One shop closes at 7pm while another stays open until midnight. It is advisable to check closing times in advance depending on your needs.

About Kings Cross Luggage Storage

Self Storage
This company provides luggage storage services for travelers, primarily catering to those needing short-term storage near major train stations in London. The service allows customers to securely store their bags while in transit or exploring the city, and is accessible by online pre-booking or walk-in visits.

The company operates physical storage locations staffed by team members who assist with the deposit and retrieval process. Customers may need to navigate stairs to access the storage area, where staff offer help with heavy or large luggage. The workflow emphasizes speed, affordability, and accessibility, aiming for efficient turnover and streamlined client interaction.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.