This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about Revive Lab?
As of Mar 26, 2024, 1136 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Revive Lab's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
About this report
This report was produced by Trustguide on Mar 26, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source
Created by
Trustguide
Published on
March 26, 2024
Last updated
March 26, 2024
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Satisfaction Score
Based on the set of reviews used to generate this report, it appears that of Revive Lab's customers had a positive experience.
As of Mar 26, 2024, 1136 customers have reviewed this business and rated it 4.9 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
Revive Lab exhibits a predominantly positive reputation through rapid and reliable repair services as echoed by multiple customers, particularly regarding their quick turnaround, professional demeanor, and reasonable pricing. The consistency in addressing diverse repair issues without significant downtime for devices denotes a high level of efficiency and customer-oriented service. Nevertheless, there are some concerns surrounding the durability and quality of parts, specifically in relation to non-original screens, which may affect customer confidence in the long-term reliability of certain repairs.
Positive Feedback
Positive customer feedback for Revive Lab centers on swift and efficient service, with several mentions of repairs being completed within an hour. Commendations are also directed at the quality of customer service, with staff described as professional, courteous, and attentive. The competitive pricing and the convenience of on-the-spot repairs enhance the customer experience further. Customers appreciate the additional warranty provided for certain services, and the transparency in communication when unexpected complications arise during repairs.
Concerns and Threads
Criticism of Revive Lab pertains principally to the perceived quality of replacement parts, predominantly the screens' durability. One customer reported their OEM screen cracking easily after installation, despite protective measures. This raises questions about the equivalence of such parts to the original manufacturers' standards. Although the company was willing to rectify the issue goodwill, a lack of extended warranty post-repair is a concern. These points suggest that while frontline services and customer interaction are strengths, the tangible outcomes regarding parts' longevity may detract from overall satisfaction.
Frequently asked questions about Revive Lab
What kind of warranty does Revive Lab offer on their repairs?
Revive Lab offers a warranty on certain repairs, which varies depending on the service provided. It is advisable to confirm the specific warranty details at the time of repair.
Does Revive Lab use original manufacturer's parts for repairs?
Revive Lab offers OEM screens and other replacement parts, although customers have experienced issues with the durability compared to the original parts. Revive Lab aims to provide quality parts at a competitive price.
How long does it typically take for a repair at Revive Lab?
Many customers report quick turnaround times for various repairs, often within an hour to a few hours, depending on the complexity of the issue.
Recent customer reviews and testimonials for Revive Lab
Vannan Vids
5-Star
a month ago
Very fast and reliable service. One hour turnaround for a replacement charge connector. I feel the difference and best of all the engineer was able to do the job without taking the gorilla glass off. It's the feel factor, nice strong connection and there was no phone down time. I will definitely return for future repairs
K Mak
5-Star
3 weeks ago
I really wanted to write good review to the shop as they appeared to be very good service and fast acting.
However, I had my iPhone 11 screen repaired by them 1 month ago and I paid 90 pounds for the good quality OEM screen but within a week, the screen cracked inside my pocket. I may have nudged it but nothing major happened.
I took the phone back to them and understandably they refused to repair it under warranty initially but after a few discussions they agreed to repair it out of good will but highlighted that there would be no more warranty. I appreciated it and so it was repaired.
Within 1 week, I dropped my phone out of my pocket from my chair with an impact case on and it landed on my vinyl floor with screen facing up. Guess what, the screen cracked. It’s my fault for dropping the phone for sure. But I have done that many many times with my original iPhone screen no issue.
What’s I am trying to say is the quantity of their screen is questionable. It may be my bad luck or I am expecting too much on a non apple parts at 1/3 of the price. 😐
Rejoice Eze
5-Star
2 months ago
The service was incredibly fast and affordable. Got my phone fixed in an hour for £40 (full diagnostics plus replacement of a part)! The staff were also very nice and helpful when I asked their opinion on a different subject unrelated to my device.
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
"Revive Lab is a phone, tablet, and laptop repair shop based inside Buchanan Galleries Shopping Centre in the heart of Glasgow City Centre. We strive to deliver top quality on all the major brands, including Apple, Samsung, Sony, HTC, LG, Huawei, and OnePlus. We offer repairs on the following iPhones: iPhone SE; iPhone 6; iPhone 7; iPhone 8; iPhone X; iPhone XS; iPhone XR; iPhone 11; iPhone 11 Pro and the iPhone 12. We are rated “excellent” on TrustPilot and were highly commended in the Independent Retailer of the Year awards, so you can feel safe knowing your device is in good hands. If you are looking for Huawei phone repair in Glasgow then come to Revive Lab for quality Huawei phone repairs."
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