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Repair Aid London
Repair Aid London

Repair Aid London Reviews Summary

Electrical Repairs | London

What do customers say about Repair Aid London?

As of Jan 09, 2024, 62 customers have reviewed this business and rated it 3.6 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
January 9, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
3.6
/5
62
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Repair Aid London's customer reviews analysis

Repair Aid appears to possess a generally favorable reputation among its customer base, evidenced by the frequency of praise for the company's service effectiveness, promptness, and professionalism. A consistent theme indicates that the engineers are capable, often arriving on time, and effective in their repairs with an appreciation for the straightforward communication, especially regarding cost transparency and updates. Despite this, there's a polarizing aspect to the customer feedback, with a noticeable thread of dissatisfaction related to cost discrepancies, inadequate communication post-service, and a perceived lack of respect for customer's time and experience.

Positive Feedback

Many customers regard Repair Aid highly for its prompt service, professionalism, and efficiency. The company is praised for its capacity to quickly respond to service requests, oftentimes being able to address and resolve issues within a few days' notice. Acknowledgement for the engineers who conduct the appliance repairs—their ability to diagnose and fix problems effectively is noted, with some customers highlighting their diligence in ensuring the repair was successful. From a cost perspective, transparency is appreciated by customers when it aligns with their expectations, and frontline communication—especially the courtesy calls to inform of an engineer's impending arrival—stands out as a positive facet of the customer experience.

Concerns and Threads

Despite the positives, there are significant concerns raised by a subset of customers regarding Repair Aid's service. Notable grievances include cost-related issues, where the final price surpassed the initial quote due to spare parts not being included. Subsequent communication post-appointment also presents a challenge, with delays or lack of follow-up leaving customers dissatisfied. Moreover, customers hinge frustrations on the perceived lack of customer care; examples provided include technicians' brief assessments without proper explanations, difficulty in contacting the management for further discussions, and a general sense of disregard for customers' time and clarity about the services rendered.

Frequently asked questions about Repair Aid London

What types of appliance repairs does Repair Aid specialize in?

Repair Aid specializes in a wide array of appliance repairs, including but not limited to dishwashers, washing machines, dryers, and washer-dryer units.

How does Repair Aid ensure transparent pricing?

Repair Aid aims to provide upfront cost information and will ask customers to send photos of their appliance to identify potential replacement parts needed for repair, enhancing the accuracy of the cost estimate.

What should I do if I am not satisfied with the service I received from Repair Aid?

If you're not satisfied with the service, you should contact Repair Aid's customer service to discuss the issue. They have demonstrated a willingness to find compromises and may offer resolutions even when initial problems occur.

Recent customer reviews and testimonials for Repair Aid London

Repair Aid London
David Spink
5-Star
a week ago
Repair Aid did a good job of repair my washing machine in the period between Christmas and New Year. On the phone they were very straightforward upfront about costs and parts and asked me to send photos of the machine so that they could bring likely replacement parts. They arrived in the middle of the time slot scheduled, found the electrical problem and replaced the faulty part in about an hour. Pleasant and helpful engineers.
Repair Aid London
Andrew Holloway
5-Star
a year ago
There were conflicting reviews about this company so I proceeded with caution.However the overall result was positive. The identified the fault and their quote for the parts was the same as the manufacturer quoted me (Good) The competitive £100 call out included the second visit and engineer arrived on time and completed job. Receptionist kept me up to date including phoning to say engineer on way Overall pleased with this company and provided you know what to ask and what to expect I would recommend Thanks Repair Aid Service: Exhaust hood repairs
Repair Aid London
Victoria Swift
5-Star
4 weeks ago
A great service, mended my dishwasher with 2 days notice, would always recomend them.
Read all reviews
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
3.6
/5
62
reviews
Excellent
Good
Average
Fair
Poor

About Repair Aid London

Electrical Repairs

At Repair Aid London we specialise in the repair, maintenance and installation of kitchen appliances – everything from fridge freezers to washing machines no matter what the brand or model. We’re so confident in our approach that we always offer a 12-month guarantee, which means if your machine breaks over the course of the next year, we’ll fix the problem free of charge.

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