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Repair Aid London Reviews

Rated 3.6 based on 62 Reviews

Repair Aid London Ltd, 124 City Rd, London EC1V 2NX

Electrical Repairs | London

Published on
January 9, 2024
Last updated
March 13, 2024

Reviews Summary

Repair Aid appears to possess a generally favorable reputation among its customer base, evidenced by the frequency of praise for the company's service effectiveness, promptness, and professionalism. A consistent theme indicates that the engineers are capable, often arriving on time, and effective in their repairs with an appreciation for the straightforward communication, especially regarding cost transparency and updates. Despite this, there's a polarizing aspect to the customer feedback, with a noticeable thread of dissatisfaction related to cost discrepancies, inadequate communication post-service, and a perceived lack of respect for customer's time and experience.

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What Customers Are Saying About Repair Aid London?

Trustguide uses AI to extract key phrases from reviews about Repair Aid London and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Repair Aid London's customers had a positive experience.

Positive
Neutral
Negative

Repair Aid London Ratings

5

As of Based on 62 revies as of Jan 09, 2024

Repair Aid London Score

As of Based on 62 revies as of Jan 09, 2024

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Customer Reviews

As of Mar 13, 2024, 62 customers have reviewed this business and rated it 3.6 Star out of 5. Trustguide conducted an in-depth analysis of Repair Aid London's publicly available reviews View source

David Spink rated Repair Aid London 5 stars
a week ago
Repair Aid did a good job of repair my washing machine in the period between Christmas and New Year. On the phone they were very straightforward upfront about costs and parts and asked me to send photos of the machine so that they could bring likely replacement parts. They arrived in the middle of the time slot scheduled, found the electrical problem and replaced the faulty part in about an hour. Pleasant and helpful engineers.
Andrew Holloway rated Repair Aid London 5 stars
a year ago
There were conflicting reviews about this company so I proceeded with caution.However the overall result was positive. The identified the fault and their quote for the parts was the same as the manufacturer quoted me (Good) The competitive £100 call out included the second visit and engineer arrived on time and completed job. Receptionist kept me up to date including phoning to say engineer on way Overall pleased with this company and provided you know what to ask and what to expect I would recommend Thanks Repair Aid Service: Exhaust hood repairs
Victoria Swift rated Repair Aid London 5 stars
a year ago
A great service, mended my dishwasher with 2 days notice, would always recomend them.

Frequently Asked Questions About Repair Aid London

What types of appliance repairs does Repair Aid specialize in?

Repair Aid specializes in a wide array of appliance repairs, including but not limited to dishwashers, washing machines, dryers, and washer-dryer units.

How does Repair Aid ensure transparent pricing?

Repair Aid aims to provide upfront cost information and will ask customers to send photos of their appliance to identify potential replacement parts needed for repair, enhancing the accuracy of the cost estimate.

What should I do if I am not satisfied with the service I received from Repair Aid?

If you're not satisfied with the service, you should contact Repair Aid's customer service to discuss the issue. They have demonstrated a willingness to find compromises and may offer resolutions even when initial problems occur.

About Repair Aid London

Electrical Repairs

At Repair Aid London we specialise in the repair, maintenance and installation of kitchen appliances – everything from fridge freezers to washing machines no matter what the brand or model. We’re so confident in our approach that we always offer a 12-month guarantee, which means if your machine breaks over the course of the next year, we’ll fix the problem free of charge.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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