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Frontier Utilities Reviews

Rated 4.7 based on 15747 Reviews

601 Travis St #1400, Houston, TX 77002, United States

Electrical Repairs Houston

Published on
July 10, 2025
Last updated
July 10, 2025

Reviews Summary

Overall, customer sentiment towards Frontier Utilities as an electric utility company is largely positive, with many reviewers highlighting knowledgeable and efficient staff such as Franco, Fernando, Audrey, and Omar. Users describe a smooth setup or renewal process, thorough information sharing, and clear explanations of contract details. While the majority express satisfaction with the customer service experience, there are notable criticisms around billing concerns and fee policies.

The reviews consistently mention themes of professionalism, patience, and clarity from individual representatives. Customers value being guided through account setup and plan options, as well as the detailed, patient responses to all their questions. However, some reviews reflect frustration regarding rising bills and strict late fee practices, with specific calls for a grace period and more transparent billing adjustments. The handling of plan renewals and the willingness of staff to follow up are also frequently mentioned.

In summary, Frontier Utilities is regarded as a reliable electric utility provider with a strong emphasis on customer support, largely thanks to its dedicated team members. Though customers in its core markets raise certain process challenges, particularly around billing, the company's reputation is bolstered by a staff willing to communicate and resolve concerns, reflecting a customer-centric approach in the region.
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What Customers Are Saying About Frontier Utilities?

very quick and efficient help

very satisfying process

she is knowledgeable, soft spoken

customer focus in helping me

very professional and understanding

really nice experience

His understanding of the context

He was very helpful

finding me the best rates

Trustguide extracts key phrases from reviews about Frontier Utilities and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of Frontier Utilities's customers had a positive experience.

Positive
70%
Neutral
10%
Negative
20%

Frontier Utilities Ratings

5

As of Based on 15747 revies as of Jul 10, 2025

Frontier Utilities Score

70%

As of Based on 15747 revies as of Jul 10, 2025

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Customer Reviews

As of Jul 10, 2025, 15747 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Frontier Utilities's publicly available reviews View source

SteveCristy Bachman rated Frontier Utilities 5 stars
a month ago
I called and a customer service rep named Franco stepped me thru getting the best plan and took my info and emailed me all of my new acct info and asked if I needed anything else. My service will be turned on today. He gave me very quick and efficient help. He does a great job! Thank you!
Mike Lacefield rated Frontier Utilities 5 stars
2 weeks ago
The Customer Service rep could not have been more thorough and polite in setting up my new account. All questions were answered in as much detail as I requested. Very satisfying process.
Abulfarah Haque rated Frontier Utilities 5 stars
2 weeks ago
My existing residential electricity provider contract expiring on 06/29/2025. I was looking on Power to Choose website for new provider to switch over. The best one I found Frontier Utilities with best fixed rates. I called them and I found Miss AUDREY on the other end. I was glad she took me all the way signing the contract. She is knowledgeable, soft spoken and explained every thing with different options in detail. I think she is an asset to Frontier Utilities in promoting business.

Frequently Asked Questions About Frontier Utilities

How helpful are Frontier Utilities' customer service representatives when setting up or renewing an account?

Reviews reflect that representatives like Franco, Audrey, and Omar are repeatedly praised for detailed guidance, patience, and willingness to address questions. Customers have noted that staff members take time to explain contract options and help with the necessary steps.

Does Frontier Utilities have any policies regarding late payment fees or billing concerns?

Customers mention that late fees are automatically assessed after 24 hours without a grace period; however, it is possible to call and request a fee waiver. Some reviewers suggest introducing a grace period would improve the process.

How do customers typically interact with Frontier Utilities for account management?

Most customer interactions take place over the phone with service representatives. Customers are guided through plan setup, renewals, and billing questions, often receiving follow-up calls or emails to confirm account changes or answer additional queries.

About Frontier Utilities

Electrical Repairs
Frontier Utilities is an electric utility company providing residential and commercial electricity plans. The company operates in deregulated markets and allows customers to select from various fixed-rate options when setting up or renewing their power supply. Account management typically takes place through phone communication and online account access.

Frontier Utilities operates by guiding customers through contract setup, renewal, and plan selection via its customer service representatives. The staff provides plan explanations, assists with account changes, and supports billing inquiries. Customers can contact representatives for clarifications and support during the process, including resolving issues related to fees or account details.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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