Overall, customer sentiment towards Frontier Utilities as an electric utility company is largely positive, with many reviewers highlighting knowledgeable and efficient staff such as Franco, Fernando, Audrey, and Omar. Users describe a smooth setup or renewal process, thorough information sharing, and clear explanations of contract details. While the majority express satisfaction with the customer service experience, there are notable criticisms around billing concerns and fee policies.
The reviews consistently mention themes of professionalism, patience, and clarity from individual representatives. Customers value being guided through account setup and plan options, as well as the detailed, patient responses to all their questions. However, some reviews reflect frustration regarding rising bills and strict late fee practices, with specific calls for a grace period and more transparent billing adjustments. The handling of plan renewals and the willingness of staff to follow up are also frequently mentioned.
In summary, Frontier Utilities is regarded as a reliable electric utility provider with a strong emphasis on customer support, largely thanks to its dedicated team members. Though customers in its core markets raise certain process challenges, particularly around billing, the company's reputation is bolstered by a staff willing to communicate and resolve concerns, reflecting a customer-centric approach in the region.
The reviews consistently mention themes of professionalism, patience, and clarity from individual representatives. Customers value being guided through account setup and plan options, as well as the detailed, patient responses to all their questions. However, some reviews reflect frustration regarding rising bills and strict late fee practices, with specific calls for a grace period and more transparent billing adjustments. The handling of plan renewals and the willingness of staff to follow up are also frequently mentioned.
In summary, Frontier Utilities is regarded as a reliable electric utility provider with a strong emphasis on customer support, largely thanks to its dedicated team members. Though customers in its core markets raise certain process challenges, particularly around billing, the company's reputation is bolstered by a staff willing to communicate and resolve concerns, reflecting a customer-centric approach in the region.
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