Martin Dawes Limited Reviews

Customer reviews for Martin Dawes reveal a mixed overall sentiment regarding their appliance retail and repair services. Several reviewers mention prompt and helpful staff, such as Stuart and Lewis, who are noted for effective communication, professionalism, and resolving technical problems efficiently. Positive feedback often references fast warranty repairs and courteous delivery drivers. However, there are notable criticisms, including frustrations with stock errors, poor communication for online orders, and lengthy delays or unresolved issues with warranty repairs—leading some customers to seek alternative suppliers.

Key themes emerge around the helpfulness and personal attention provided by staff members in-store and in some service callouts. Customers highlight reliable technical expertise in repairs and express gratitude for informed recommendations in the retail experience. In contrast, online order fulfillment and after-sales communication are frequently cited as pain points, especially regarding delayed deliveries and lack of proactive updates.

In summary, Martin Dawes is regarded as a company with strengths in face-to-face customer interaction and repair proficiency, particularly in local branches like Warrington. However, its reputation is diminished by recurring stock management and communication issues in its online operations, resulting in a polarized perception across the region.

Martin Dawes operates in the consumer electronics and appliance sector, specializing in sales, rental, and repair services for items such as TVs, soundbars, and washing machines. The company offers its services both in physical retail branches and through online ordering platforms, targeting customers in need of purchase or warranty support.

The business functions through direct customer interactions in-store, home callout repairs, and online sales. Delivery and installation are covered by in-house or partnered technicians and couriers. Repair services may involve diagnostic checks, warranty claims, and at times collection and return of items. Online account management is available for tracking orders and repairs.