Canter Power Reviews

Good afternoon It’s been almost a year since I’ve been unable to monitor my generator, and I don’t know if it’s doing its weekly exercises every Wednesday at the scheduled time. After nearly 10 months, the issue with the serial number of my generator was finally resolved. From the beginning, the serial number had been mistakenly assigned to another customer. Once that serial number issue was corrected, I was able to contact Mobile Link technical support, since the staff at Canter Power told me that I needed to resolve the issue through them. After resolving the serial number problem and following all the technical support steps provided by Mobile Link — including performing a hard reset by disconnecting the battery — they concluded that my current problem is that my router is not working. Because of that, I can’t connect to Mobile Link from my phone to monitor my generator. After that, I called Canter Power’s technical support and informed them of my situation and the issues I was facing. The technician only took my name and address and said they would be contacting me as soon as possible to send a technician. It’s been a week, and I’m still waiting for a response. I haven’t even received an email letting me know that they will call or when they plan to visit. I’m honestly very disappointed with the poor service this company has provided regarding my generator. The only thing I’ve received from Generac is information about maintenance plans, and I don’t even know if my generator currently needs any of that.