Common positive themes include the technical skill and courteousness of named technicians such as Jessie, William, Corey, Matt Williams, and David. Efficient diagnostics, thorough explanations, and prompt completion of scheduled maintenance stand out as reasons for customer satisfaction. Additionally, long-term clients highlight consistent performance in both installation and ongoing system upkeep, with reasonable repair pricing. Conversely, customers report negative experiences related to delayed responses for urgent repairs, installation damage, and difficulty reaching sales or support via phone or online channels.
Overall, Canter Power’s reputation in the generator service sector is shaped by strong individual technician performance but diminished by reports of delayed communication and inconsistent follow-up. While many clients in the region would recommend Canter Power for generator-related needs, a significant minority highlight areas for operational improvement, particularly in customer support and scheduling.