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As of Apr 19, 2024, 47 customers have reviewed this business and rated it 4.1 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Domestic Electrics's customer reviews analysis

The reputation of Domestic Electrics, as derived from the presented customer reviews, appears to be a mixture of high commendation and stark disapproval. A recurring theme is the company's ability to diagnose and fix various appliance issues efficiently, showcasing the skill and expertise of their engineers. Praise is notably given for punctuality, professional demeanor, and the courteousness of the staff. In contrast, there are instances that highlight a lack of trust and professionalism within the company. Specific complaints pertain to a failure to keep commitments, charging for unfixable issues, poor customer service responses, and mishandling of complaints. This polarized customer experience suggests that while Domestic Electrics is capable of exceptional service, there are systemic inconsistencies that have a significant negative impact on their overall reputation.

Positive Feedback

Several key positive aspects stand out in the reviews of Domestic Electrics. Customers appreciate the company's responsiveness, with engineers calling ahead of time and often being prompt and on schedule. The technical expertise of the engineers is frequently acknowledged; they are not only able to diagnose problems quickly but are also able to order necessary parts and make repairs effectively. Another positive note is the company's approach to pricing. Customers feel relieved when additional charges, such as call-out fees for follow-up visits, are waived. Also, the professionalism and knowledge of the engineers and their adherence to safety precautions, particularly during the COVID-19 pandemic, has left a strong positive impression on customers.

Concerns and Threads

On the negative side, complaints about Domestic Electrics center around issues of trust and customer service. Some customers report feeling misled about the costs involved and the ability of the company to repair appliances, with concerns about being charged for diagnostics when the repair couldn't be completed. There are indications of poor handling of customer service interactions, with reports of impolite and argumentative behavior when issues were raised. Also noted are communication breakdowns, such as failing to notify customers about service visits or refusing to accommodate scheduling needs, which compounds frustration. The failure to deliver promised services and the mishandling of a serious safety issue contribute to the negative feedback from customers, suggesting room for significant improvement in customer relations and service consistency.

Frequently asked questions about Domestic Electrics

Does Domestic Electrics waive the call-out fee for follow-up visits?

In some cases, according to customer reviews, Domestic Electrics has waived the call-out fee for subsequent visits to resolve ongoing issues with an appliance.

How does Domestic Electrics handle emergency appointments?

Domestic Electrics seems to reserve Saturdays for emergency appointments. However, there have been customer reports indicating dissatisfaction with this policy, especially when it comes to scheduling convenience.

What should I do if I have a complaint about the service from Domestic Electrics?

If you face an issue with the service received from Domestic Electrics, it is recommended to contact their customer service. However, be advised that reviews suggest mixed experiences with their customer service's response quality.

Recent customer reviews and testimonials for Domestic Electrics

Norman McIntyre

5-Star

5 months ago

I contacted Domestic Electrics regarding a heating element that had burnt out in my Indesit oven. They called next day and repaired same. I was charged a call out fee and parts + labour. Excellent job. However, after fitting new element it was discovered the fan had also stopped working. The engineered telephoned his office to order up a replacement and quoted the price. Garry visited to fit this part a couple of days later. On top of the great service the company cancelled the call out charge for the second visit. That's why I would recommend this company to anyone who requires D. C. services. I will tell ten to tell ten.

S Russell

5-Star

a month ago

My dishwasher broke down just after new year had it covered by domestic and general who arranged for another company to come out and fix, after 4 weeks of visits, ordering parts supposedly leaving me with a working dishwasher, I refused to allow them to come out again, D&G then gave me domestic electrical number and said I could use them, engineer came out, spent quite a bit of time diagnosing the problem, ordered parts and back within a week to fix, it's now been working for over a week, fingers crossed I've not jinxed it!

John Herbert

5-Star

2 years ago

Never caught the chaps name that visited me today. But just wanted to give credit where credit is due. He called 30 minutes out and arrived on time. Very polite and knowledgeable. He worked alone and removed and installed my new tumble dryer with ease, and then fully explained everything. High praise indeed, an excellent and very professional service.

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Domestic Electrics Reviews Summary

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Featured review

Domestic Electrics's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Domestic Electrics

Does Domestic Electrics waive the call-out fee for follow-up visits?

How does Domestic Electrics handle emergency appointments?

What should I do if I have a complaint about the service from Domestic Electrics?

Recent customer reviews and testimonials for Domestic Electrics

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