homepage
/
New York, NY
/
Furniture Shops
/
Raymour & Flanigan Furniture And Mattress
Raymour & Flanigan Furniture And Mattress

Raymour & Flanigan Furniture And Mattress Reviews Summary

Rated 4.6 Star based on 2511 Reviews

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
2511
reviews
Excellent
Good
Average
Fair
Poor
Published on
January 9, 2024
Last updated
March 13, 2024

What do customers think about Raymour & Flanigan Furniture And Mattress?

The overall company reputation of Raymour & Flanigan Furniture and Mattress Store, as derived from customer reviews, presents a mixed but generally positive sentiment. Customers appreciate the professional service offered by individual sales associates who are consistently praised for their knowledge, patience, and helpfulness. The mentions of personable and engaging staff members suggest a store culture that prioritizes understanding and meeting customer needs, which is a key ingredient for repeat business and referrals. However, the reviews also reveal a point of concern regarding product management and customer expectations, as one customer experienced a notable discrepancy between what was believed to be ordered and what was received. Although such instances may not represent the broader customer experience, they are significant enough to warrant attention, as they have the potential to negatively impact the store's reputation.

Positive Feedback

Customers routinely highlight the standout performance of Raymour & Flanigan's sales associates, indicating strong positive aspects of their experience. Sales staff are frequently commended for their personable nature, comprehensive product knowledge, and a customer-oriented approach that includes asking relevant questions and giving room for the customers to make informed decisions. Additionally, the professional conduct of the delivery teams, detailed attention to the setup process, and careful handling of the products enhance the overall positive experience. The store environment itself, along with the accessibility of its location, contributes to the appeal. Product quality is another recurrent positive theme, with furniture items meeting and sometimes exceeding customer expectations in terms of aesthetic appeal and durability.

Concerns and Threads

A prominent negative aspect observed from customer feedback centers on product orders and delivery fulfillment. Issues such as incomplete orders, exemplified by a customer receiving just a headboard when a whole bed was expected, emphasize the need for improved clarity in the ordering process and inventory management. Such experiences can lead to customer disappointment and damage the reputation of the company, as expectations are not met. The impact of such negative experiences is considerable, given the emotional involvement of customers, particularly when purchases are made for significant events or dedicated to family members. Although these instances appear isolated within the provided reviews, they can cast a shadow on the store's reliability and accuracy of orders.

Frequently asked questions about Raymour & Flanigan Furniture And Mattress

Can I rely on the sales staff at Raymour & Flanigan to help me make an informed decision?

Yes, according to recent reviews, the sales staff at Raymour & Flanigan are noted for being knowledgeable, patient, and personable, helping customers understand their options and ensuring they are satisfied with their decisions.

How is the delivery service for Raymour & Flanigan?

Customer reviews generally praise the delivery service, noting the delivery team's efficiency, professionalism, and attention to detail in setting up furniture.

What should I do if I encounter an issue with my order?

If there is an issue with your order, such as missing items or discrepancies in what was ordered and delivered, it is advisable to contact the store's management promptly to resolve the matter.

What are customers saying about Raymour & Flanigan Furniture And Mattress

Raymour & Flanigan Furniture And Mattress
Tiger
1-Star
a month ago
I was so saddened that i ordered a bed for my daughter and didn’t get everything in the box. My daughter eyes lit up once she saw pink headboard but that was it. I called and the manager said it was just a headboard we ordered. My wife had a whole conversation with the sales associate Marsha about purchasing a bed. Assembly instructions came in the box with pieces i’m missing. So how was only a headboard ordered for almost $300 smh
Raymour & Flanigan Furniture And Mattress
Donovan Guy
1-Star
2 months ago
We first went to Bobs furniture store and they had nothing. We went in Raymore and Flanigan. It was best choice we could have made. We went for just a couch ended up with a area rug and bedroom set. and a couch that we love. Dont waste you time go to Raymore you will be happy
Raymour & Flanigan Furniture And Mattress
Kay Ellison
1-Star
a month ago
I recently had the pleasure of shopping at Raymour & Flanigan, and I wanted to share my positive experience . From start to finish, my experience with the store was exceptional. First and foremost, I would like to commend Nick, my salesperson, for his outstanding customer service. He was incredibly patient and understanding throughout the entire process. As this purchase was for my parents, it was important to me that they felt comfortable and confident in their decision. Nick took the time to listen to their needs and preferences, providing helpful recommendations along the way. His knowledge and expertise were evident, and he made the shopping experience enjoyable. Furthermore, I would like to highlight the professionalism of the delivery team, specifically Ben. He and his team were efficient, courteous, and respectful. They handled the delivery with great care and ensured that everything was set up properly. It was clear that they took pride in their work, and their attention to detail was greatly appreciated. Lastly, I must commend Raymour & Flanigan for the exceptional quality of the product. The furniture we purchased was not only aesthetically pleasing but also sturdy and well-made. It exceeded our expectations in terms of both appearance and durability. Overall, I am extremely satisfied with my experience at Raymour & Flanigan. The combination of Nick's patience, Ben's professionalism, and the high-quality product has made this a memorable and enjoyable shopping experience. I highly recommend Raymour & Flanigan to anyone in need of furniture and look forward to future purchases with them. Thank you
Read all reviews

About Raymour & Flanigan Furniture And Mattress

Furniture Shops

Chain offering brand-name furniture for every room in the home, plus mattresses & home decor.

Expand