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Raymour & Flanigan Furniture And Mattress Reviews

Rated 4.6 based on 2511 Reviews

2560 Flatbush Ave, Brooklyn, NY 11234, United States

Furniture Shops | New York, NY

Published on
January 9, 2024
Last updated
March 13, 2024

Reviews Summary

The overall company reputation of Raymour & Flanigan Furniture and Mattress Store, as derived from customer reviews, presents a mixed but generally positive sentiment. Customers appreciate the professional service offered by individual sales associates who are consistently praised for their knowledge, patience, and helpfulness. The mentions of personable and engaging staff members suggest a store culture that prioritizes understanding and meeting customer needs, which is a key ingredient for repeat business and referrals. However, the reviews also reveal a point of concern regarding product management and customer expectations, as one customer experienced a notable discrepancy between what was believed to be ordered and what was received. Although such instances may not represent the broader customer experience, they are significant enough to warrant attention, as they have the potential to negatively impact the store's reputation.

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What Customers Are Saying About Raymour & Flanigan Furniture And Mattress?

Trustguide uses AI to extract key phrases from reviews about Raymour & Flanigan Furniture And Mattress and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Raymour & Flanigan Furniture And Mattress's customers had a positive experience.

Positive
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Raymour & Flanigan Furniture And Mattress Ratings

1

As of Based on 2511 revies as of Jan 09, 2024

Raymour & Flanigan Furniture And Mattress Score

As of Based on 2511 revies as of Jan 09, 2024

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Customer Reviews

As of Mar 13, 2024, 2511 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Raymour & Flanigan Furniture And Mattress's publicly available reviews View source

Tiger rated Raymour & Flanigan Furniture And Mattress 1 stars
a month ago
I was so saddened that i ordered a bed for my daughter and didn’t get everything in the box. My daughter eyes lit up once she saw pink headboard but that was it. I called and the manager said it was just a headboard we ordered. My wife had a whole conversation with the sales associate Marsha about purchasing a bed. Assembly instructions came in the box with pieces i’m missing. So how was only a headboard ordered for almost $300 smh
Donovan Guy rated Raymour & Flanigan Furniture And Mattress 1 stars
2 months ago
We first went to Bobs furniture store and they had nothing. We went in Raymore and Flanigan. It was best choice we could have made. We went for just a couch ended up with a area rug and bedroom set. and a couch that we love. Dont waste you time go to Raymore you will be happy
Kay Ellison rated Raymour & Flanigan Furniture And Mattress 1 stars
2 months ago
I recently had the pleasure of shopping at Raymour & Flanigan, and I wanted to share my positive experience . From start to finish, my experience with the store was exceptional. First and foremost, I would like to commend Nick, my salesperson, for his outstanding customer service. He was incredibly patient and understanding throughout the entire process. As this purchase was for my parents, it was important to me that they felt comfortable and confident in their decision. Nick took the time to listen to their needs and preferences, providing helpful recommendations along the way. His knowledge and expertise were evident, and he made the shopping experience enjoyable. Furthermore, I would like to highlight the professionalism of the delivery team, specifically Ben. He and his team were efficient, courteous, and respectful. They handled the delivery with great care and ensured that everything was set up properly. It was clear that they took pride in their work, and their attention to detail was greatly appreciated. Lastly, I must commend Raymour & Flanigan for the exceptional quality of the product. The furniture we purchased was not only aesthetically pleasing but also sturdy and well-made. It exceeded our expectations in terms of both appearance and durability. Overall, I am extremely satisfied with my experience at Raymour & Flanigan. The combination of Nick's patience, Ben's professionalism, and the high-quality product has made this a memorable and enjoyable shopping experience. I highly recommend Raymour & Flanigan to anyone in need of furniture and look forward to future purchases with them. Thank you

Frequently Asked Questions About Raymour & Flanigan Furniture And Mattress

Can I rely on the sales staff at Raymour & Flanigan to help me make an informed decision?

Yes, according to recent reviews, the sales staff at Raymour & Flanigan are noted for being knowledgeable, patient, and personable, helping customers understand their options and ensuring they are satisfied with their decisions.

How is the delivery service for Raymour & Flanigan?

Customer reviews generally praise the delivery service, noting the delivery team's efficiency, professionalism, and attention to detail in setting up furniture.

What should I do if I encounter an issue with my order?

If there is an issue with your order, such as missing items or discrepancies in what was ordered and delivered, it is advisable to contact the store's management promptly to resolve the matter.

About Raymour & Flanigan Furniture And Mattress

Furniture Shops

Chain offering brand-name furniture for every room in the home, plus mattresses & home decor.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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