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R.E.M. Residential
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R.E.M. Residential Reviews

Rated 4.8 based on 358 Reviews

8 W 36th St. 8th floor, New York, NY 10018, United States

Property Management | New York, NY

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Published on
January 29, 2024
Last updated
March 13, 2024
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Reviews Summary

R.E.M. Residential exhibits a diverse range of customer experiences, demonstrating both commendable service and areas for improvement. Positively, customers laud specific employees, such as Nina, Albina, and Violsa, for their exceptional responsiveness, professionalism, and a willingness to go the extra mile, leading to an enjoyable customer experience. The efficient communication, prompt resolution of issues, and fair pricing during difficult times are highlighted benefits. Conversely, there have been severe allegations of unprofessional behavior and financial mismanagement against Rick Elezi, including a judgment in small claims court. Instances of pest infestations, unclean building conditions, and unsatisfactory maintenance responses have also been reported, tarnishing the company's image. The company's reputation seems to be at a crossroads, with glowing endorsements overshadowed by critical claims of misconduct and negligence.

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What Customers Are Saying About R.E.M. Residential?

Trustguide uses AI to extract key phrases from reviews about R.E.M. Residential and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of R.E.M. Residential's customers had a positive experience.

Positive
Neutral
Negative

R.E.M. Residential Ratings

5

As of Based on 358 revies as of Jan 29, 2024

R.E.M. Residential Score

As of Based on 358 revies as of Jan 29, 2024

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Customer Reviews

As of Mar 13, 2024, 358 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of R.E.M. Residential's publicly available reviews View source

Chris DelCore rated R.E.M. Residential 5 stars
a week ago
I can't speak more highly about the experience I had working with Albina P. in the management office. She was beyond helpful and responsive as we navigated a board package for a condominium. I have worked with many management companies through the years, and people like Albina are a rare breed of excellence. I truly enjoyed a process that I normally hate because of how lovely she was to work with. Thank you, Albina!
Samantha Mitra rated R.E.M. Residential 5 stars
a month ago
R.E.M Residential stands out as a highly reputable property management company in New York. Their stellar reputation is attributed to their commitment to excellence and in-depth knowledge of the local real estate market. The team at R.E.M Residential is known for its professionalism, attention to detail, and effective communication. If you're in search of reliable property management services in New York, R.E.M Residential is a top-notch choice based on their strong industry standing.
Lauren Tsaur rated R.E.M. Residential 5 stars
a month ago
I'm delighted to share my positive experience with REM NY. Since our landlord switched over to them, it's been a breath of fresh air. Their promptness and easy accessibility have lifted a weight off our shoulders. It's reassuring to know we can reach them easily, and their service has consistently been prompt and reliable. We highly appreciate their efficiency and responsiveness. A special shoutout to Nina, our contact at REM! Nina's dedication and professionalism have been truly outstanding. Her responsiveness and willingness to go the extra mile have made our experience even better. We're grateful to have her as our point of contact, and her efforts have not gone unnoticed. Thank you, Nina!

Frequently Asked Questions About R.E.M. Residential

What measures does R.E.M. Residential take to ensure effective communication and prompt service?

R.E.M. Residential has been praised for its quick responsiveness and effective communication channels, including a resident portal for efficient rent payment and service request management. The team's dedication to providing timely assistance with repairs and maintenance is a key facet of their service commitment.

How has R.E.M. Residential demonstrated fairness in rental pricing?

During economically challenging periods, such as the pandemic, R.E.M. Residential has been acknowledged for maintaining fair rent prices, avoiding price gouging, and demonstrating an understanding of tenants' financial constraints.

Are there any notable concerns about R.E.M. Residential's management practices?

Some customers have raised serious issues regarding certain management practices, including alleged financial mismanagement by a company representative, pest-infested living conditions, and negligence in property upkeep. Prospective customers should consider these concerns and possibly seek confirmation from R.E.M. Residential on how they address such issues.

About R.E.M. Residential

Property Management
8 W 36th St. 8th floor, New York, NY 10018, United States
Visit website
+1212-260-8060

New York’s top rated property management company.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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