R.E.M. Residential exhibits a diverse range of customer experiences, demonstrating both commendable service and areas for improvement. Positively, customers laud specific employees, such as Nina, Albina, and Violsa, for their exceptional responsiveness, professionalism, and a willingness to go the extra mile, leading to an enjoyable customer experience. The efficient communication, prompt resolution of issues, and fair pricing during difficult times are highlighted benefits. Conversely, there have been severe allegations of unprofessional behavior and financial mismanagement against Rick Elezi, including a judgment in small claims court. Instances of pest infestations, unclean building conditions, and unsatisfactory maintenance responses have also been reported, tarnishing the company's image. The company's reputation seems to be at a crossroads, with glowing endorsements overshadowed by critical claims of misconduct and negligence.
The testimonials provide insight into R.E.M. Residential's positive aspects, emphasizing the staff's commendable professionalism and attentiveness. Employees like Nina, Albina, and Violsa receive particular praise for their responsiveness and dedication, which appear to contribute significantly to client satisfaction. The timely manner in which the company addresses repairs and maintenance issues, coupled with its commitment to effective communication, is resonating well with customers. The advanced digital interface for rent payments and service requests reflects a company embracing modern convenience. Moreover, fair rental pricing policies showcase customer-centric values, particularly highlighted during the pandemic, adding to the company's high regard in managing residential and commercial properties.
Despite the positive feedback, R.E.M. Residential's reputation is marred by serious negative experiences. A highly troubling account involves Rick Elezi, associated with allegations of financial mismanagement, unprofessional conduct, and legal disputes resulting in a court judgment against the company. Furthermore, complaints about the failure to maintain clean living conditions, pest infestations, and subpar maintenance responses signify operational shortcomings. These issues culminated for some clients in a living environment that was perceived as uninhabitable and led to significant distress, with advice to prospective clients to avoid engagement with the company. Such feedback suggests that while R.E.M. Residential has potential, trust and service consistency are areas requiring immediate attention and rectification.
R.E.M. Residential has been praised for its quick responsiveness and effective communication channels, including a resident portal for efficient rent payment and service request management. The team's dedication to providing timely assistance with repairs and maintenance is a key facet of their service commitment.
During economically challenging periods, such as the pandemic, R.E.M. Residential has been acknowledged for maintaining fair rent prices, avoiding price gouging, and demonstrating an understanding of tenants' financial constraints.
Some customers have raised serious issues regarding certain management practices, including alleged financial mismanagement by a company representative, pest-infested living conditions, and negligence in property upkeep. Prospective customers should consider these concerns and possibly seek confirmation from R.E.M. Residential on how they address such issues.
New York’s top rated property management company.
