R.E.M. Residential exhibits a diverse range of customer experiences, demonstrating both commendable service and areas for improvement. Positively, customers laud specific employees, such as Nina, Albina, and Violsa, for their exceptional responsiveness, professionalism, and a willingness to go the extra mile, leading to an enjoyable customer experience. The efficient communication, prompt resolution of issues, and fair pricing during difficult times are highlighted benefits. Conversely, there have been severe allegations of unprofessional behavior and financial mismanagement against Rick Elezi, including a judgment in small claims court. Instances of pest infestations, unclean building conditions, and unsatisfactory maintenance responses have also been reported, tarnishing the company's image. The company's reputation seems to be at a crossroads, with glowing endorsements overshadowed by critical claims of misconduct and negligence.
R.E.M. Residential has been praised for its quick responsiveness and effective communication channels, including a resident portal for efficient rent payment and service request management. The team's dedication to providing timely assistance with repairs and maintenance is a key facet of their service commitment.
During economically challenging periods, such as the pandemic, R.E.M. Residential has been acknowledged for maintaining fair rent prices, avoiding price gouging, and demonstrating an understanding of tenants' financial constraints.
Some customers have raised serious issues regarding certain management practices, including alleged financial mismanagement by a company representative, pest-infested living conditions, and negligence in property upkeep. Prospective customers should consider these concerns and possibly seek confirmation from R.E.M. Residential on how they address such issues.
New York’s top rated property management company.
