Invitation Homes Reviews

UPDATE 4/28 - DOG PAW SLICED OPEN DUE TO MAINTENANCE NEGLIGENCE - I have inquired to Invitation Homes about their property cleanliness and maintenance (pictures still attached) - Today I took my dog out and she sliced her paw on a piece of grass buried in overgrown grass by the sidewalk. Picture attached. Don’t use this trash company. CURRENT RESIDENT FOR ONLY 2 MONTHS 1. Terrible customer service. 2. They differentiate rental rates & do not tell other tenants of rent prices dropping (when I moved into my place, my rent was $600 less than my neighbor with the same townhome.) 3. In September 2024 they were ordered to pay 48 million in damages in to previous tenants because of “deceptive practices” and “undisclosed fees.” (I have had to call to get a bogus $20 “set up fees” off my rent, they were taken off but if I didn’t call they would have charged it regardless) 4. They have no care for keeping neighborhoods clean (pictures attached). 5. I pay a lot of money in rent (over 2500) and this is what I get. I thought I did my homework and that they made changes to their company and sold me with a clean house and good website/portal. DO NOT MAKE THE SAME MISTAKE I DID

Yes it’s difficult to get things done with maintenance from Invitation Homes. The technicians or independent contractors used by the company are all a variety of nightmares depending on their specialty. Sometimes they ask for an 8 hour window of my availability to arrive only to show up on the last hour of that window to claim they “can’t do what is required in one hour.” Here’s the thing I have understood. The homeowner is the middle person in a game that is played between the independent Contractors and Invitation Homes. The games objective is for the contractor to have Invitation Homes shell out the most amount of money for the job request by making the renter (me and my family) suffer with the issue long enough so I complain and ultimately the Contractor wins. The contractors get paid just to come out and look and see what needs to be done (this visit is where they gauge how much money they can bill for the job) and do nothing even when it’s a simple job claiming they don’t have what they need with them for the job. This happens even though they get pictures uploaded to the app as well as a detailed description of the issue as well as model and serial numbers of appliances when applicable. Not all venders screw the rental company Invitation Homes but in our experience 3 out of four bill them needlessly as well as claiming to show up when they don’t. They have sent pictures to the company from inside the home from previous visits claiming they were here when they never actually arrive much less come inside. It does not make me feel better that they are scamming Invitation Homes because it’s affecting me negatively in the process in time loss and money as well as enduring ongoing serious scenarios. In the most recent issue it has taken them months to address a mold scenario. Now one of the vendors is trying to get my assistance in requesting “New Windows” on the home which it seems it’s a service that company provides so they clearly want the job. This is coming from the same vendor who “just came out to do an estimate” and only actually knew about 10% of what they were taking about. When they came out to do the job they only did half of what they said they would do but clearly saw the opportunity to make more money on window replacement and pivoted to that while asking for my help in the process. I had a phone conversation with the contractor/vendor the day of and was clear that I did not want to work with “them” again based on the failure and misrepresentation of knowledge overall. Of course they still submitted a request on their own to replace windows that do not need replacing claiming structure damage and rot when that is not the case. I can’t imagine how much money they have grown accustomed to lining their pockets with because Invitation Homes puts trust in them and similar vendors to do a job that is not truly required. This is certain however they will not get my assistance in their con game. The system of communication is broken internally and until they audit it better they will only see money loss of an incalculable amount at present. It’s a big company and they are doing well in spite of the institutional failures. (Attached are the images of the windows that need “replacing”)