Overall, customer sentiment regarding Quickline's broadband service is mostly positive, with several reviewers highlighting the smooth installation process, competitive prices, and improvements in internet speed. Many mention professional and courteous engineers and cite tangible benefits such as low introductory rates and door-to-door fibre. However, some users raise concerns about process clarity and support for specific issues.
The most consistent positive themes among Quickline customers include efficient installation, experienced field staff, and good price-to-performance ratios. Several reviewers note quick connection times and better value compared to previous providers. Criticisms tend to focus on back-office processes, such as poor contract clarity, lack of transparency in billing, inconsistent customer support responses, and technical shortfalls in rural areas, particularly relating to broadband reliability and WiFi coverage.
In summary, Quickline is seen as a reliable and competitively priced internet service provider, particularly in areas it serves such as Lincolnshire. While daily service delivery and installation often meet or exceed expectations, some operational and support processes could benefit from improvement to enhance customer satisfaction regionally.
The most consistent positive themes among Quickline customers include efficient installation, experienced field staff, and good price-to-performance ratios. Several reviewers note quick connection times and better value compared to previous providers. Criticisms tend to focus on back-office processes, such as poor contract clarity, lack of transparency in billing, inconsistent customer support responses, and technical shortfalls in rural areas, particularly relating to broadband reliability and WiFi coverage.
In summary, Quickline is seen as a reliable and competitively priced internet service provider, particularly in areas it serves such as Lincolnshire. While daily service delivery and installation often meet or exceed expectations, some operational and support processes could benefit from improvement to enhance customer satisfaction regionally.
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