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Public Storage Reviews

Rated 4.7 based on 1872 Reviews

385 Gerard Ave, Bronx, NY 10451, United States

Self Storage Bronx

Published on
January 30, 2024
Last updated
June 18, 2025

Reviews Summary

Overall, customer sentiment towards Public Storage is overwhelmingly positive, grounded in repeated comments highlighting staff members' helpfulness, efficiency, and personal attention. Reviewers frequently mention team members by name—including Alma, Crystal, Troy, Carolin, Heriberto, Doug, and Linabel—and appreciate how these individuals go beyond expectations to ensure a smooth and informative storage rental process. A singular mild criticism is embedded in a review about a corporate price increase, but even there, comments about staff professionalism and ongoing satisfaction remain prominent.

The most consistent theme in these reviews is the quality of customer service. Many cite clear explanations, thorough walkthroughs, and a willingness of staff to help after hours or in urgent situations. Repeat business and specific appreciation for individual team members are recurrent, with customers emphasizing patience, friendliness, and genuine acts of care. These traits contribute significantly to the positive perception of the storage facility and its operations.

In summary, Public Storage is regarded as a reliable and customer-focused self-storage solution, especially outstanding for its high-touch, people-driven service. Across its facilities, the team's dedication and accessibility have fostered repeat patronage and a strong local reputation. Most customers leave with an impression of attentive support and smooth transactions.
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What Customers Are Saying About Public Storage?

incredibly helpful, knowledgeable, and made the entire process smooth

she truly went above and beyond for me

very friendly, kind, and helpful

very enthusiastic and patient in helping us

This experience is absolutely amazing

provided excellent customer service

extremely efficient in helping me find the perfect unit

goes above and beyond to make you happy.

truly professional on all levels

very good and fast customer service

Trustguide extracts key phrases from reviews about Public Storage and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Public Storage's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Public Storage Ratings

5

As of Based on 1872 revies as of Jan 30, 2024

Public Storage Score

100%

As of Based on 1872 revies as of Jan 30, 2024

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Customer Reviews

As of Jun 18, 2025, 1872 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Public Storage's publicly available reviews View source

sherman alston jr rated Public Storage 5 stars
4 weeks ago
I had a great experience at Public Storage thanks to Alma! She was incredibly helpful, knowledgeable, and made the entire process smooth and stress-free. Alma took the time to answer all my questions and made sure I found the right unit for my needs. Her friendly attitude and professionalism really stood out. It’s not every day you come across someone who truly cares about their customers, but Alma definitely does. Highly recommend working with her if you’re looking for excellent service!
Navel Cabrera rated Public Storage 5 stars
2 months ago
I really have to take a moment to show my appreciation for Crystal T. because she truly went above and beyond for me, and it did not go unnoticed. From the very first day I came in to get my storage unit, she made the whole process so quick, smooth, and easy. She was super sweet, patient, answered all of my questions, and made me feel really comfortable about everything. But what really left an impression on me happened a few days later. I came back to my unit right before closing — like literally minutes before they were about to lock everything up. One of her co-workers came up to me and said, “Hey, one of my co-workers said she knows you and told me to let you in even though we’re closing.” And that instantly let me know Crystal had remembered me and looked out for me. That small act of kindness meant EVERYTHING to me because I knew I was cutting it close, but I also knew I needed something very important from my unit that night, and I wouldn’t have been able to make it back in time the next morning. That’s rare customer service. That’s genuine care. And it really showed me how good she is at her job, not just professionally but as a person too. It’s the little things like that that leave a lasting impact. Thank you again Crystal for being such a light and for taking pride in what you do. People like you make all the difference.
Jessy Palacios rated Public Storage 5 stars
2 months ago
I had a great experience thanks to Linabel. She was very friendly, kind, and helpful. She took her time to explain everything and made the whole process easy for me. Linabel made sure I understood how everything worked and helped me find the right storage unit. She made me feel welcome and cared for.

Frequently Asked Questions About Public Storage

Are staff members at Public Storage helpful and approachable?

Yes, several reviewers mention staff by name and describe them as friendly, helpful, and willing to go above and beyond to assist customers throughout the storage rental process.

What should I expect when renting a unit at Public Storage?

Customers are typically guided step-by-step by knowledgeable staff, who explain rental agreements, advise on unit size, and help make the process smooth, even accommodating late arrivals or urgent needs where possible.

Can I manage my Public Storage account digitally?

Yes, the company provides a mobile app enabling customers to manage their accounts, access details about their rental, and streamline unit management in addition to in-person support at facility locations.

About Public Storage

Self Storage
Public Storage is a self-storage provider offering rental units to individuals and businesses seeking secure short- or long-term storage solutions. The company operates physical storage facilities and assists customers in selecting appropriately sized units for their needs, facilitating the storage of various personal or professional items.

The company operates via in-person facility visits, where staff guide customers through the rental process, explain terms, and help complete agreements. Public Storage emphasizes ease of account management through onsite support and digital tools, such as a mobile app, and maintains extended hours for accessibility. Staff assist with logistics, support, and account questions directly at the storage facility.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.