The overall reputation of Public Storage appears to be characterized by strong individual employee performance, particularly in customer service. Staff members like Troy, Alma, Crystal, and Miguel are repeatedly mentioned for their exceptional service, attentiveness, and ability to provide a comfortable experience for customers. The engagement from the staff has positively influenced customer satisfaction, with an emphasis on staff members being friendly, helpful, knowledgeable, and patient. However, there is a notable discrepancy in customer experiences, highlighted by a review reporting severe difficulties in reaching customer service for an important issue regarding remodeling and evacuation of items, suggesting inconsistency in service quality and responsiveness which could jeopardize the company's reputation.
Positive aspects from the customer feedback predominantly revolve around the highly praised customer service offered by Public Storage employees. Specific employees such as Troy, Alma, Miguel, and Crystal received personal commendations for their friendliness, helpfulness, and professionalism. The reviews suggest that these individuals have been particularly influential in customers' decisions to rent storage units, citing detailed explanations, attentiveness to customer needs, and a willingness to assist. These strengths have significantly contributed to the positive customer experience, with mentions of a smooth and quick rental process, clear communication regarding policy and promotions, and the personalized guidance in selecting the appropriately sized storage units.
Despite numerous positive customer engagements, Public Storage has faced criticism that suggests a dichotomy in their overall service provision. A strongly negative review pertains to an issue of accessibility and support, where a long-term customer faced difficulty in contacting the branch for assistance with an urgent matter, involving remodeling and the need to vacate items. This failure to provide timely communication and adequate customer service, along with described unhelpfulness and rudeness from customer support, indicates that the company's response handling and crisis management may be insufficient. Such experiences have the potential to tarnish the reputation of Public Storage if they are not addressed promptly and effectively.
Public Storage has received numerous commendations for employees who offer excellent customer service, including being friendly, knowledgeable, and attentive. However, experiences might vary, so it's advisable to interact with the staff and clarify any queries you have upfront.
Many customers have praised employees for giving detailed explanations of storage sizes and company policies. Staff members often take the time to show customers different unit options and explain the various aspects of renting with Public Storage.
It is advised to directly contact the property manager or customer service. However, do note there have been instances where customers faced difficulties in reaching out. Always ensure you have alternative contact methods and follow up persistently if your matter is urgent.
Find storage near you at this Bronx Public Storage. Reserving the perfect space to fit your needs is free, with no commitment required. Choose our online eRental option, to skip the counter and go straight to your storage unit when you move in. We also offer the same personal attention from on-site managers that we've been giving for nearly 50 years. Come visit us in your neighborhood!
