New York, NY
Self Storage
Public Storage New York
Public Storage New York

Public Storage New York Reviews Summary

Rated 4.7 Star based on 1537 Reviews

Verified by
Overall Rating
Published on
January 30, 2024
Last updated
March 13, 2024

What do customers think about Public Storage New York?

The overall reputation of Public Storage appears to be characterized by strong individual employee performance, particularly in customer service. Staff members like Troy, Alma, Crystal, and Miguel are repeatedly mentioned for their exceptional service, attentiveness, and ability to provide a comfortable experience for customers. The engagement from the staff has positively influenced customer satisfaction, with an emphasis on staff members being friendly, helpful, knowledgeable, and patient. However, there is a notable discrepancy in customer experiences, highlighted by a review reporting severe difficulties in reaching customer service for an important issue regarding remodeling and evacuation of items, suggesting inconsistency in service quality and responsiveness which could jeopardize the company's reputation.

Positive Feedback

Positive aspects from the customer feedback predominantly revolve around the highly praised customer service offered by Public Storage employees. Specific employees such as Troy, Alma, Miguel, and Crystal received personal commendations for their friendliness, helpfulness, and professionalism. The reviews suggest that these individuals have been particularly influential in customers' decisions to rent storage units, citing detailed explanations, attentiveness to customer needs, and a willingness to assist. These strengths have significantly contributed to the positive customer experience, with mentions of a smooth and quick rental process, clear communication regarding policy and promotions, and the personalized guidance in selecting the appropriately sized storage units.

Concerns and Threads

Despite numerous positive customer engagements, Public Storage has faced criticism that suggests a dichotomy in their overall service provision. A strongly negative review pertains to an issue of accessibility and support, where a long-term customer faced difficulty in contacting the branch for assistance with an urgent matter, involving remodeling and the need to vacate items. This failure to provide timely communication and adequate customer service, along with described unhelpfulness and rudeness from customer support, indicates that the company's response handling and crisis management may be insufficient. Such experiences have the potential to tarnish the reputation of Public Storage if they are not addressed promptly and effectively.

Frequently asked questions about Public Storage New York

What kind of customer service can I expect from Public Storage employees?

Public Storage has received numerous commendations for employees who offer excellent customer service, including being friendly, knowledgeable, and attentive. However, experiences might vary, so it's advisable to interact with the staff and clarify any queries you have upfront.

Can I trust the employees to provide clear information about storage sizes and policies?

Many customers have praised employees for giving detailed explanations of storage sizes and company policies. Staff members often take the time to show customers different unit options and explain the various aspects of renting with Public Storage.

What should I do if I encounter an issue with my storage unit, especially during periods of remodeling?

It is advised to directly contact the property manager or customer service. However, do note there have been instances where customers faced difficulties in reaching out. Always ensure you have alternative contact methods and follow up persistently if your matter is urgent.

What are customers saying about Public Storage New York

Public Storage New York
Danielle Lee Greaves
a month ago
Troy is wonderful! I moved into my storage unit this afternoon and he was incredibly friendly, helpful, knowledgeable and patient. Also, because Google is not letting write a separate review, I have to add that Alma IS A GODDESS! I was at the end of my rope at closing tonight and she GRACIOUSLY rescued me. A hearty thank you to them both!
Public Storage New York
keyona spencer
a month ago
I came in, I was greeted by Miguel. Great customer service is hard to come by. Miguel showed me the space I’d be renting, explained everything in detail. Made me feel comfortable with the knowledge and my complete transaction. Very easy and quick process. Thank you!
Public Storage New York
Tanisha marte
a month ago
I would like to give a shout out to Alma she gave an outstanding customer service. She was so helpful in finding a spacious storage space along with other questions we had. I would recommend others to have her help you with your needs. She was very attentive and willing to respond to all questions. -Tanisha Marte
Read all reviews

About Public Storage New York

Self Storage

Find storage near you at this Bronx Public Storage. Reserving the perfect space to fit your needs is free, with no commitment required. Choose our online eRental option, to skip the counter and go straight to your storage unit when you move in. We also offer the same personal attention from on-site managers that we've been giving for nearly 50 years. Come visit us in your neighborhood!