The synthesis of recent customer reviews indicates a strong and positive reputation for Probrand. Customers consistently praise the company's swift response times, technical expertise, and problem-solving skills. The team at Probrand is commended for their professional approach in handling technical issues, as evidenced by the efficient resolution of a problem within a matter of hours and providing customers with knowledge for troubleshooting in future instances. Moreover, the technical support provided during critical operations like server hardware procurement and SAN firmware upgrades has been highlighted as exceptional. Probrand’s role as a managed service provider is acknowledged favorably, reflecting their commitment to timely assistance and the capacity to keep clients informed on the progress of their inquiries. Repeat business and client loyalty over many years further reinforce the perception of an established trust and reliance on Probrand's services. The account management, particularly in liaising with schools and managing large projects, is noted to be of high caliber, fostering recommendations for their services. Additionally, the company's collaborative nature with both suppliers and recruitment partners bolsters their professional image and supports their developmental progress as a customer-driven organization.
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