Pro Plumbing Air & Electric: Plumbing, HVAC, Septic Tank, & Electrical Services Reviews

Update as of 5/28. Job not completed or permitted. I reached out 6 days ago (last we heard back was may 5) I’ve yet to receive a response letting us know where we stand on the issue. Of course the charge still exists for the job, when it is not even usable. They were doing great communicating for 2 weeks, but it appears the ball has been dropped again, and no one seems to care. Photos attached. The customer service continues to be stellar. How did our preferred vendor do downhill so fast? I’d highly recommended another company for any large exterior jobs. Ours was small. A car charger, yet we are still here begging for updates or even just communication. Maybe we’ll be fixed by July. Hard maybe. This is not how contractors work. Two months ago, I would have enthusiastically recommended this company. However, my experience following the installation of a car charger a month ago has been deeply concerning and has led to a significant structural issue with my home. The company failed to secure the necessary permit for the installation. As a direct result, water damage has occurred, compromising a structural beam of my house. Despite numerous calls and emails detailing this urgent and potentially dangerous situation, we have received absolutely no substantive response. An unidentified individual did come and attach a hose without any prior notification or explanation, and there has been no follow-up communication whatsoever. While mistakes can happen in any business, the true measure of a company lies in its commitment to rectifying those errors. Ignoring them and failing to communicate, especially in a situation with such serious consequences, is unacceptable. Furthermore, the full payment for the job was processed over a month ago, even as this critical issue remains unaddressed. This lack of accountability and communication demonstrates a profound lack of ethics and disregard for their customers' well-being. Proceed with extreme caution. Thank you for the follow up suggestion. We have been calling and emailing for over two weeks. I was told one manager had a heart attack, I was told my Mother manager quit that was supposed to be promoted, I was told that the permit should’ve been pulled prior to any digging being done by the county inspector. Calling your company for assistance is just a joke at this point. I am going to assume that this was auto generated, since you don’t want to deal with structural damage to a new home. Ethics.

Joshua did a good job, very professional and knowledgeable took time to answer questions. Very polite a nice person you should be happy to have him on your team unfortunately the price was a little steep for me. It was a pleasure working with him