POP Telecom Reviews

Customer reviews for Pop Telecom's internet service reveal a predominantly negative sentiment, with several customers describing issues such as unexpected billing charges, inadequate communication about contract terms, service reliability problems, and perceived lack of transparency. While a few service interactions, particularly involving support staff like AJ and Paz, were highlighted positively, many customers reported frustration with billing practices and cancellation procedures.

The most consistent themes involve dissatisfaction with billing clarity, unexpected or hidden charges, and substantial difficulties when attempting to terminate contracts. Some reviewers also cited poor broadband performance and slow or unhelpful customer service. Nevertheless, specific representatives were commended for professionalism and quick problem resolution, suggesting that positive isolated experiences do occur within the broader context of widespread issues.

Overall, Pop Telecom's reputation in the internet service provider sector is considered largely unfavorable by recent customers, especially regarding cost transparency and service reliability. While support staff sometimes receive praise, recurring complaints about billing and cancellation place the company’s trustworthiness and value in question within the UK market.

Pop Telecom is a company that provides internet and broadband services to residential and business customers. It operates in the telecommunications industry, offering various fiber and other high-speed internet packages, often through online sign-ups or direct customer service calls.

The company manages accounts through a combination of online platforms and customer support channels. Service activation, billing, and technical support are handled via phone lines and live online chat. Customer care is delivered by staff who address technical, billing, and account queries, following set business policies and internal procedures.