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Platinum Emergency Services Reviews

Rated 4.9 based on 377 Reviews

Plumbers in London

6 Salop Rd, London E17 7HT

Published on
January 10, 2024
Last updated
July 10, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Platinum Emergency Services's customers had a positive experience.

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100%
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Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Platinum Emergency Services?

Trustguide extracts key phrases from reviews about Platinum Emergency Services and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Jul 10, 2025, 377 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Platinum Emergency Services's publicly available reviews View source

Alastair Cole rated Platinum Emergency Services 5 stars
6 days ago
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Cracking 5-star service from James Watts today - prompt, communicative, knowledgeable, and reassuring. The result is peace of mind, and a deliciously warm house - for which we are very grateful. Thank you.
Yusuf Faraji rated Platinum Emergency Services 5 stars
4 months ago
An absolutely brilliant call out. James was so kind, compassionate and professional as he worked through the different issues we were having. He took his time to fully explain everything to us, demonstrated where the problems were and how they were going to be rectified. We were incredibly stressed by the issues we were having and James guided us through solving the issues in such an empathetic way. He’s really helped us to find peace of mind after a lot of stress. I cannot recommend giving James a call enough. Services: Plumbing pipe repair, Plumbing leak repair
Nicola Bull rated Platinum Emergency Services 5 stars
4 months ago
We called Platinum Emergency Services for an annual service. James was extremely knowledgeable and thorough and explained an issue we had clearly. This is the second time we’ve had him around and is a very trusted person, ensuring that my boiler is safe and fit for purpose. Highly recommend!

Reviews Summary

Overall, Platinum Emergency Services Ltd, represented by James in the reviews, seems to hold a strong reputation for providing exemplary customer service. The reviews consistently reflect a theme of professionalism, expertise, and customer-centricity. James is repeatedly commended for his prompt responses, clear communication, and ability to deliver not only technical resolutions but also peace of mind. His approach is often described as compassionate and empathetic, particularly in instances where clients were previously stressed or distressed due to existing problems. His ability to not only fix issues but also educate customers about the repairs and preventative measures distinguishes him in the field. The trend of reviews suggests that customers feel well-informed, reassured, and genuinely cared for, leading to high levels of trust and satisfaction with his service.

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Frequently Asked Questions About Platinum Emergency Services

How quickly can I expect Platinum Emergency Services to respond to an emergency call-out?

According to reviews, Platinum Emergency Services, particularly James, is noted for prompt response times, often addressing issues within a couple of hours of being called.

Does Platinum Emergency Services provide explanations and advice on issues they fix?

Yes, James from Platinum Emergency Services is frequently commended for his clear explanations and practical advice regarding maintenance and prevention, providing customers with a deeper understanding of their plumbing and heating systems.

Can I rely on Platinum Emergency Services for routine maintenance and not just emergencies?

Certainly, reviews indicate that customers trust James for both emergency services and routine maintenance such as annual boiler servicing, suggesting a high level of satisfaction for regular upkeep as well.

About Platinum Emergency Services

Plumbers

Thank you for visiting us. We supply tradesmen for all types of domestic and commercial clients. We are based in Walthamstow situated in Waltham Forest in East London. Our service areas are mainly East and North London, however, all tradesmen can sometimes cover jobs further afield including Central London. A selection of our trades are available around the clock for emergency work such as plumbers, heating engineers and gas engineers or electricians. All tradesmen can also be booked in advance for normal working hours scheduled work requests including all our trades above. Please note normal working hours are Monday - Friday 9 am to 5 pm. Outside these hours are reserved for out of hours requests only.

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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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