Overall, PACK & SEND Birmingham Hall Green demonstrates a strong reputation with customers highlighting an exceptional level of customer service. Reviews frequently commend the professionalism, friendliness, and efficiency of the staff, contributing to positive customer experiences. Notably, customers appreciate the care taken in packaging items, particularly for international shipments, and stress the convenience and reliability of the service, which includes handling customs and paperwork. The tailored assistance, such as personal communication and adaptability to tight deadlines, distinguishes the company, with team members receiving praise for their support and responsiveness. However, there are concerns regarding communication post-payment, transparency about shipping procedures, and unexpected charges. A notable negative issue arises from a customer’s unpleasant experience with misinformation about VAT and customs, as well as a perceived lack of integrity when managing customer expectations and subsequent issues.

Pack & Send Systems Pty Ltd. Reviews
Rated 4.7 based on 43 Reviews
1184 Stratford Rd, Birmingham B28 8AB
Courier Services | Birmingham