Turn your 5-Star reviews into powerful social proof
Show your best reviews to your future customers
95% of your customers read online reviews. Make it easy for them.
Mike, Adam and another 21,516 have joined the waitlist.

Pack & Send Systems Pty Ltd. Reviews

Rated 4.7 based on 43 Reviews

1184 Stratford Rd, Birmingham B28 8AB

Courier Services | Birmingham

Published on
February 9, 2024
Last updated
March 13, 2024

Reviews Summary

Overall, PACK & SEND Birmingham Hall Green demonstrates a strong reputation with customers highlighting an exceptional level of customer service. Reviews frequently commend the professionalism, friendliness, and efficiency of the staff, contributing to positive customer experiences. Notably, customers appreciate the care taken in packaging items, particularly for international shipments, and stress the convenience and reliability of the service, which includes handling customs and paperwork. The tailored assistance, such as personal communication and adaptability to tight deadlines, distinguishes the company, with team members receiving praise for their support and responsiveness. However, there are concerns regarding communication post-payment, transparency about shipping procedures, and unexpected charges. A notable negative issue arises from a customer’s unpleasant experience with misinformation about VAT and customs, as well as a perceived lack of integrity when managing customer expectations and subsequent issues.

Read more

What Customers Are Saying About Pack & Send Systems Pty Ltd.?

Trustguide uses AI to extract key phrases from reviews about Pack & Send Systems Pty Ltd. and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Pack & Send Systems Pty Ltd.'s customers had a positive experience.

Positive
Neutral
Negative

Pack & Send Systems Pty Ltd. Ratings

5

As of Based on 43 revies as of Feb 09, 2024

Pack & Send Systems Pty Ltd. Score

As of Based on 43 revies as of Feb 09, 2024

Got a busrning question about Pack & Send Systems Pty Ltd.?

Claim your profile. Tell the world about your key services, industry customers, or other valuable information.

Customer Reviews

As of Mar 13, 2024, 43 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Pack & Send Systems Pty Ltd.'s publicly available reviews View source

Judith M rated Pack & Send Systems Pty Ltd. 5 stars
4 weeks ago
Amazing customer service and an amazing shipping company!! Very professional, very friendly, extremely helpful and very efficient!! Each package was very carefully packed (International) and everything arrived in perfect condition. Thank you so much for providing such an excellent service!! I highly recommend them!!
baldeep Dhillon rated Pack & Send Systems Pty Ltd. 5 stars
4 months ago
Pack&Send offers a great service. David helped me on international shipping where they assisted with pick up from sender's address and packed the package properly and shipped to US without any hassle and issues on custom clearance. Very great service than any other UPS/FED EX services.
Naomi Rouse rated Pack & Send Systems Pty Ltd. 5 stars
4 months ago
I am extremely impressed with the service from Pack and Send. These days, it's amazing to have a real person on the end of the phone who knows about your case and is able to help you. They went the extra mile to get my package sent in time for a tight timetable, and packed it very securely for international shipping. The communication was brilliant throughout. I was very grateful as I would definitely have missed the shipping deadline if they had not switched their deliveries around to help me. I would like to give a shout out to the individual who served me who was so helpful, professional and responsive, but I know that you are not supposed to name individuals in these reviews. But you know who you are - THANK YOU SO MUCH!

Frequently Asked Questions About Pack & Send Systems Pty Ltd.

Can PACK & SEND guarantee that my items will not incur unexpected customs charges?

PACK & SEND provides assistance with customs paperwork and strives to ensure a smooth delivery process. However, customs charges can be subject to regulations beyond the company's control. Customers are advised to seek clarity and confirmation on potential customs fees before shipping, as the company cannot guarantee there would be no additional charges.

Will PACK & SEND handle the entire packing and shipping process for international deliveries?

Yes, PACK & SEND offers comprehensive services that include pickup, professional packing, and international shipping. They manage the entire process, maintaining communication throughout the shipment's journey to ensure customer expectations are met.

What should I do if I have specific deadlines or requirements for my shipment?

For urgent or specific shipping requirements, contact PACK & SEND directly to discuss your circumstances. They have demonstrated an ability to adapt to tight schedules and specific needs, but it's advisable to communicate these details early in the process for the best outcome.

About Pack & Send Systems Pty Ltd.

Courier Services

PACK & SEND Hall Green offers secure packing services combined with international delivery and shipping services. When you need secure packing options for fragile and valuable shipments then PACK & SEND is the courier business to contact in Birmingham.PACK & SEND Hall Green is next to Greggs on Stratford Rd. From here we can collect large, fragile, awkward or heavy items from areas such as Sparkhill, Selly Oak, Birmingham University, Solihull, Bournville and Kings Heath as well as central Birmingham businesses and major hotels and popular locations.Our service is highly flexible to provide secure door-to-door wherever the delivery destination is - in the UK or, more commonly across the globe.

Expand

How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
Own this business? email us at hello@trustguide.ai.
Show your best reviews to your future customers
95% of your customers read online reviews. Make it easy for them.
Mike, Adam and another 21,516 have joined the waitlist.