Courier Exchange Reviews

The overall sentiment toward Courier Exchange’s freight marketplace service is predominantly negative, with many reviewers expressing frustration regarding platform management, job availability, and high subscription costs. While a minority of customers note the business benefits and tools offered, particularly mentioning helpful staff such as Josh East and Cosmin, frequent references to lack of support, payment delays, and perceived unfair practices shape the consensus. A positive minority highlight efficiency gains and business growth, though criticisms about regulation, fairness, and platform attitude remain prevalent.

The most commonly raised themes across reviews include dissatisfaction with payment timelines—many mention waiting months for payment or struggling with non-payment—as well as the lack of standardized pricing and market regulation. Criticisms of excessive subscription fees are frequent, with users describing costs as disproportionate to the value received. Several reviewers address issues related to company support, communication, and transparency, while a small number credit the platform with enabling efficient business scaling and improved logistics.

Overall, Courier Exchange holds a mixed-to-negative reputation among its reviewer base within the UK freight and logistics industry. Trust is diminished by issues of fairness, payment security, and regulation, yet the few positive reports suggest that with the right approach, the platform can add value for some businesses. Nonetheless, the prevailing view indicates expectations for substantial improvement in service delivery and support.

Courier Exchange is a digital freight and courier marketplace platform that connects courier companies, fleet operators, and drivers to available transport jobs. It is designed for the freight forwarding and logistics industry, offering an online environment for matching delivery needs and optimizing vehicle utilization across the UK and beyond.

The company operates via a subscription model that gives users access to marketplace features such as job listings, bidding tools, communication functions, and payment monitoring. Courier Exchange facilitates connections between businesses seeking logistics support and vetted independent transport providers, with operational processes centered on real-time job matching and online member management systems.