ArrowXL by JP Home Wigan Reviews

Sentiment for ArrowXL’s delivery service skews heavily negative across recent customer reviews. Reviewers consistently highlight problems such as missed deliveries, last-minute cancellations, ineffective communication, and unhelpful or even rude customer service. Only one review described a positive interaction, with the majority focusing on persistent scheduling failures and unaddressed concerns, even when customers rearranged work or personal commitments. A lack of timely notifications and poor resolution of issues are recurring criticisms.

The most frequent complaints involve unreliable delivery windows, last-minute changes, and difficulty obtaining useful updates from customer support. Several customers mention multiple attempts to contact ArrowXL, often with no satisfactory response or resolution. Particular incidents include items not being loaded, deliveries not appearing as scheduled, staff making recipients uncomfortable, and broken promises about follow-up calls. The criticisms reflect broader issues with operational reliability and staff professionalism.

Overall, ArrowXL is regarded as a delivery company with a poor reputation for reliability and customer service in the UK region. Patterns of missed appointments and underwhelming support responses undermine trust and satisfaction, as reflected by the overwhelming majority of dissatisfied customers. This feedback emphasizes a need for significant improvements in both logistics execution and client communication.

ArrowXL is a delivery company that operates within the logistics sector, specializing in transportation and delivery of goods such as appliances and furniture. The company conducts physical deliveries on behalf of third-party retailers and e-commerce businesses, including well-known platforms like Amazon and Hughes Electrical.

ArrowXL schedules and manages deliveries through pre-booked time slots and communicates with customers via email, phone, and tracking tools. Delivery personnel are responsible for transporting, installing, and sometimes removing old items. The company’s process includes coordination with customers before and during delivery and leverages a combination of manual and automated customer service support channels.