Haulage Exchange | Digital Load & Freight Forwarder Platform Reviews

The overall sentiment about Haulage Exchange and Courier Exchange is mixed, based on recent customer reviews. Some users praise the platform for a smooth start, helpful staff like Billy and Natasha, and operational benefits, such as the ability to scale up and access more jobs. However, there are notable criticisms, especially regarding client insolvency, payment issues, and unresponsive or inadequate customer support. Complaints about non-paying clients, lack of debt recovery mechanisms, and disappointing customer service were recurrent among negative experiences.

Frequent themes across reviews include the usefulness of the platform when operational, ease of finding and managing loads, and positive technical support from the Transport Exchange Group. At the same time, review data repeatedly highlights persistent payment delays, lack of adequate vetting of platform participants, and frustration with recent system changes like Trustd. Some reviews indicate successful business growth through the Exchange, but many caution about the financial risks associated with bad debt and delayed payments.

Overall, Haulage Exchange is regarded as a robust platform for connecting transport businesses and drivers in the UK but carries a reputation for payment uncertainty and inconsistent customer support. Trust signals include business growth and repeat use among satisfied customers, but concerns over platform oversight and unresolved payment problems are significant factors impacting its local reputation.

Haulage Exchange operates an online business-to-business (B2B) platform that connects transport companies, couriers, and drivers with available freight loads and delivery jobs across the United Kingdom. The company facilitates digital networking between haulage providers and clients seeking logistics services in real time.

Users join the Haulage Exchange by creating an account and subscribing to the service, accessing a web-based system for posting, finding, and booking transport jobs. The platform handles communications, member vetting, and offers additional features such as payment systems and technical support for operational continuity.