Orderwise Reviews

We’ve had a deeply disappointing experience with OrderWise, particularly regarding the Accounts and EPOS modules. Despite paying in full for both, and continuing to pay annual support fees running into tens of thousands of pounds, neither system has ever been implemented or made operational within our business. The core issue is the complete absence of any scoping, consultancy, or operational planning. There was no discovery process. No technical mapping of our business workflows. No sessions to understand how the modules would integrate with our structure. OrderWise simply sold the modules, delivered a base system with no configuration, and prematurely pushed us into training—before anything had even been set up properly. Eventually, without delivering the core functionality, OrderWise closed our onboarding, leaving us to manually handle processes we had paid to automate. This includes handwriting invoices in-store and compiling our accounts manually in spreadsheets—exactly the pain points we turned to OrderWise to resolve. Even after escalating the matter, there has been no resolution. The company refuses to acknowledge the failed delivery and has shown no willingness to take accountability—despite continued support fees being paid. This experience has caused severe operational disruption, with our team forced to implement time-consuming manual workarounds for processes that should have been automated from day one. We’ve had to handwrite invoices in-store, manually compile financial records, and delay core process improvements simply because the systems we invested in were never delivered as promised. It has resulted in significant internal resource wastage, diverting staff time away from growth-focused activities toward correcting basic operational inefficiencies that a properly implemented ERP system should have resolved. We’ve spent countless hours chasing updates, raising tickets, and trying to get clarity—only to be met with dismissals and closed cases. Financially, this has amounted to a substantial loss. Not only have we paid in full for non-functional modules, but we’ve also continued paying inflated annual support fees, incurred costs for training that had no practical outcome, and absorbed the indirect financial impact of inefficiency across departments. The cumulative effect has been a serious strain on our business, both in terms of lost productivity and trust in a system we expected to scale with us—not hold us back.