Overall, customer sentiment toward Optimum’s in-person service centers is highly positive, with many reviewers describing staff as courteous, diligent, and willing to go above and beyond to resolve issues. Specific employees such as Susan, Lenny, Victoria, Lisa, Anthony, and Shanell are repeatedly praised for their patience, attentiveness, and professionalism. However, there is mention of significant frustration regarding billing and lengthy customer service wait times, especially when resolving issues by phone.
Frequent themes across the reviews include efficient issue resolution when interacting in person, helpful in-store staff, and clear explanations during service changes or technical problems. Many reviewers note that complicated problems were more easily resolved by visiting a local Optimum store, often mentioning staff who stayed late or thoroughly followed up. Despite these strengths, dissatisfaction with remote support persists for some, including perceptions of manipulative sales tactics and slow phone-based help.
In summary, Optimum’s store-based customer service is regarded as approachable and reliable, especially for technical or billing concerns. While phone support receives negative feedback, most customers in the referenced region express satisfaction with face-to-face assistance, reinforcing the company’s reputation for supportive in-person problem solving.
Frequent themes across the reviews include efficient issue resolution when interacting in person, helpful in-store staff, and clear explanations during service changes or technical problems. Many reviewers note that complicated problems were more easily resolved by visiting a local Optimum store, often mentioning staff who stayed late or thoroughly followed up. Despite these strengths, dissatisfaction with remote support persists for some, including perceptions of manipulative sales tactics and slow phone-based help.
In summary, Optimum’s store-based customer service is regarded as approachable and reliable, especially for technical or billing concerns. While phone support receives negative feedback, most customers in the referenced region express satisfaction with face-to-face assistance, reinforcing the company’s reputation for supportive in-person problem solving.
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