Three's overall company reputation appears to be positively influenced by its in-store customer service. Representatives like Kieron, Graham, Courtney, Ben, Leigh, Brandon, and Louise have received commendations for their dedication, friendly assistance, and willingness to go the extra mile. Specifically, customers appreciate the personalized advice, swift resolution to problems such as billing and delayed upgrades, and the physical assistance in setting up new devices and transferring data. Conversely, there are critiques concerning some employees' lack of customer satisfaction training and difficult experiences relating to contract cancellations. The dissatisfaction in certain instances seems to revolve around perceived inadequacies in customer service capabilities and internal communication between store and customer service teams. Additionally, a noted limitation in network coverage in certain areas suggests room for improvement in providing consistent service quality.
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5 star service from Kieron
Graham, the store manager is an absolute star
Courtney and John sorted it for me
She went above and beyond to get the best deal
I love the phone I bought from the store
Ben, was brilliant he transferred all the music
Honestly cannot recommend these guys enough
The staff was very helpful, and put the sim in for me
Amazing service from Louise
This might one of the worst organizations
