
Aerial Direct Reviews
Rated 4.4 based on 1567 Reviews
Mobile Phone Shops in Fareham
1 Barnes Wallis Rd, Fareham PO15 5UA
Published on
August 28, 2025
Last updated
August 28, 2025
a fantastic, professional, and polite team
Very helpful assistant
always friendly and helpful
so helpful today
excellent support with my enquiry
my problem sorted in minutes
matched phone numbers to individuals
informative and helpful
great customer service
ensured my issue was fully resolved
Several reviews report quick and effective problem resolution, with named team members providing follow-up and support for specific issues such as billing or technical changes. However, some negative feedback references delayed replies during contract changes or refund processes.
Multiple customers report significant difficulty when trying to cancel contracts or recover deposits. These issues include lack of communication, repeated requests for documentation, and long refund wait times. Cancellation and refund processes may require persistence.
Yes, reviews highlight personalized account management as a feature, with small organizations noting the benefit of having a dedicated point of contact for ongoing support, invoicing, and service adjustments.