The overall sentiment towards UR.co.uk as a phone trade-in company is distinctly negative, highlighted by recurring frustrations with their quoting process and customer service. Reviewers consistently note discrepancies between initial quotes and final offers, often citing unexplained claims of device damage or wear. Complaints also focus on slow communication, delayed payments, and a reluctance to return rejected devices, which further impacts trust. There are virtually no positive experiences described; most customers advise caution or outright avoidance.
Common feedback includes dissatisfaction with the price negotiation tactics, with some reviewers receiving multiple low counteroffers following their initial rejection. Terms around battery health and device grading appear opaque, with several users alleging that stated criteria are not honored. The process is frequently described as unnecessarily lengthy—some users waited weeks for resolution or payment—and communication, both by phone and online chat, is described as inadequate or unresponsive.
Overall, UR.co.uk has developed a poor reputation among its reviewers for inconsistency, lack of transparency, and slow operations in the UK phone trade-in market. There are no indicators of issue resolution or repeat business, and the negative patterns are apparent throughout all shared experiences. This feedback suggests prospective customers should be highly cautious when considering UR.co.uk for selling mobile devices.
Common feedback includes dissatisfaction with the price negotiation tactics, with some reviewers receiving multiple low counteroffers following their initial rejection. Terms around battery health and device grading appear opaque, with several users alleging that stated criteria are not honored. The process is frequently described as unnecessarily lengthy—some users waited weeks for resolution or payment—and communication, both by phone and online chat, is described as inadequate or unresponsive.
Overall, UR.co.uk has developed a poor reputation among its reviewers for inconsistency, lack of transparency, and slow operations in the UK phone trade-in market. There are no indicators of issue resolution or repeat business, and the negative patterns are apparent throughout all shared experiences. This feedback suggests prospective customers should be highly cautious when considering UR.co.uk for selling mobile devices.
Read more
