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spusu UK Reviews

Rated 4.2 based on 52 Reviews

Mobile Phone Shops in London

443 Caledonian Rd, London N7 9BG

Published on
July 31, 2025
Last updated
July 31, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of spusu UK's customers had a positive experience.

Positive
70%
Neutral
10%
Negative
20%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About spusu UK?

they were amazing

impressed with everything so far

Customer service is second to none

cannot recommend them enough

works perfectley greate 5G service

really nice to deal with

the EE network Spusu uses is strong and reliable

had no issues at all

signal was solid and speeds were good

Trustguide extracts key phrases from reviews about spusu UK and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Jul 31, 2025, 52 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of spusu UK's publicly available reviews View source

Rich M rated spusu UK 5 stars
a week ago
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Wow. I needed to take an old work number with me and wanted to do it via esim. I did it on line and got stuck a couple of times..called the customer support and they were amazing..after a really short time I was up and running. The support team were friendly and polite, they even had a sense of humour. Good work spusu! And thank you, very impressed 👍🏻
ant thog rated spusu UK 5 stars
5 months ago
Since discovering this company on Uswitch I have been impressed with everything so far, their prices, their app and their website. After having my old number ported to Spusu in my eSIM capable phone, I had a problem on the day of the transfer with it not receiving texts. So I emailed customer services & Luke replied within 5 minutes, he sorted it for me within another 5 minutes & a few texts from that day came through so I hadn't missed any. Such a little known great provider I'd recommend them to anyone.
adam hancock rated spusu UK 5 stars
5 months ago
Customer service is second to none. Sim delivery was initially missed, but they followed up with an email right away and had me converted to an esim within minutes. Coverage has been fantastic. Sim plans are very competitive, with a freeze on RPI until '26, which is a nice touch. So far, so good!

Reviews Summary

Overall, reviewer sentiment towards Spusu as a mobile network operator is largely positive, with frequent references to efficient customer support, competitive pricing, and strong coverage using the EE network. Spusu’s customer service stands out, often being described as friendly, responsive, and solution-focused, with specific praise for staff and rapid issue resolution. A few drawbacks are noted, chiefly around EU data limits and a couple of negative experiences regarding SIM delivery and network bugs.

Common feedback includes positive remarks on quick number porting, value for money, and clear communication. The seamless switch to eSIM, rapid responses to support requests, and reliability of the EE network receive recurring appreciation. Even reviewers who had concerns about coverage or initial glitches tended to highlight Spusu’s proactive outreach and interest in customer feedback. Criticisms center mainly on EU data usage restrictions and isolated incidents involving delays or technical inconsistencies.

Based on customer reviews, Spusu enjoys a positive reputation for mobile services in the UK. While not without occasional service challenges or logistical hiccups, the network’s effective customer support, transparent policies, and dependable performance enhance customer trust. Spusu appears well-positioned within the UK market for those seeking reliable mobile network options backed by strong service.
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Frequently Asked Questions About spusu UK

How responsive is Spusu’s customer service?

Customers report very prompt responses from Spusu’s customer service, often resolving issues within minutes via phone or email. Support staff are commonly described as friendly, helpful, and quick to follow up on enquiries or technical difficulties.

Are there any EU roaming restrictions with Spusu?

Some customers have mentioned that EU data roaming is restricted, with only a portion of the total allowance available for use in the EU. For example, a 20GB plan might allow just 10GB to be used when roaming abroad.

Which mobile network does Spusu use for coverage?

Spusu operates on the EE network in the UK, providing strong and reliable coverage for its users. This means customers benefit from the reach and stability associated with EE’s infrastructure.

About spusu UK

Mobile Phone Shops
Spusu is a mobile network operator that offers SIM and eSIM-based telecommunications services, including calls, texts, and data. The company operates within the UK market, providing competitively priced plans and leveraging the established EE network infrastructure to deliver its mobile offerings to individual consumers. The company’s operations focus on digital and logistical processes, such as online account management, fast SIM or eSIM activation, and customer service through email and phone support. Spusu supports features like number porting, EU roaming, and flexible plan options, emphasizing streamlined onboarding and quick problem resolution.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.