Overall sentiment toward this mobile phone shop is strongly negative based on customer reviews. Reviewers routinely mention misleading valuations, significant discrepancies between online quotes and final offers, and poor communication or follow-up from the company’s support staff. Many describe frustration with both product availability and refund processes, particularly when expectations are set incorrectly by website information or email notifications.
Common themes include initial quotes being drastically reduced once devices are received, unexpected costs for return postage, and slow or evasive responses from customer service. Several reviews allege that the company offers compensation in exchange for positive online reviews. Delays in payments or returned devices further contribute to a lack of confidence. Only a minority noted any satisfaction with product quality or final resolution of issues, and these came with significant caveats around delays or mistakes.
In summary, this mobile phone shop’s reputation, as reflected in customer feedback, is poor and largely distrusted by users. Issues with valuations, fulfillment, and communication are highlighted repeatedly, suggesting customers in the UK should exercise caution and consider alternatives. Resolution of problems appears inconsistent and often requires persistent customer effort.
Common themes include initial quotes being drastically reduced once devices are received, unexpected costs for return postage, and slow or evasive responses from customer service. Several reviews allege that the company offers compensation in exchange for positive online reviews. Delays in payments or returned devices further contribute to a lack of confidence. Only a minority noted any satisfaction with product quality or final resolution of issues, and these came with significant caveats around delays or mistakes.
In summary, this mobile phone shop’s reputation, as reflected in customer feedback, is poor and largely distrusted by users. Issues with valuations, fulfillment, and communication are highlighted repeatedly, suggesting customers in the UK should exercise caution and consider alternatives. Resolution of problems appears inconsistent and often requires persistent customer effort.
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