Three Edinburgh West Reviews

DO NOT GET YOUR BROADBAND HERE. I experienced horrible customer service. I picked up a broadband 4G box at this location where an employee guaranteed that I would have perfect connection at my postcode. I arrive home and it works terribly, I have tried putting it in multiple rooms and on windowsills but nothing works. I then call the customer service agent who tells me they are changing the connection from 3G to 4G in my area so that is why it does not work well and he can give me an update in a week if it improves. I needed wifi urgently so I could not wait another week and asked him to cancel. He keeps me on the line and redirects me to a colleague who tells me I cannot cancel online but have to do it in store. I was on the phone for half an hour without having resolved anything. I take the box to the store where I bought it and an employee tells me the manager is not in and that I should go to the next store, the next store on 74-5 Princes Street tells me I have to cancel at the store I originally bought the wifi from but wants to send me to yet another store at St. James Quarter, for what reason? All of these employees have been making me go in circles pointlessly and I am very disappointed with the customer service, not once did any of them apologise for the inconvenience, not even once. These useless employees kept reassuring me that I have 30 days to cancel but that does not make up for all of my wasted time. Thanks very much.

Eirinn and Moray are great at their job and are both lovely people, who have helped us multiple times while trying to setup phone and internet services since moving to Edinburgh. Amazing customer service!