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O2 Shop Aintree Reviews

Rated 4.1 based on 154 Reviews

Mobile Phone Shops in Liverpool

Retail Park, Unit 7 Topham Dr, Aintree, Liverpool L9 5AL

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Published on

July 16, 2024

Last updated

June 16, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of O2 Shop Aintree's customers had a positive experience.

Positive

100%

Neutral

Negative

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About O2 Shop Aintree?

very friendly staff

incredibly friendly helpful staff

Fantastic service from Three sweet Girls

patient, friendly and professional

Friendly and professional attitude

Brilliant and helpful service from Sophie

Friendly, happy, and she knew her job

Amazing service really appreciate the help

Perfect service.

Really quick and efficient.

Staff are shocking

needed an answer to a query, still no answer

wasn't very helpful

Shop hopeless staff not affordable

Trustguide extracts key phrases from reviews about O2 Shop Aintree and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Jun 16, 2025, 154 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of O2 Shop Aintree's publicly available reviews View source

Mich rated O2 Shop Aintree 5 stars

2 months ago

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Had issue with sim card, very friendly staff who sorted it out in a few mins from me entering the store.

jason davies rated O2 Shop Aintree 5 stars

2 years ago

I ALWAYS go to this store incredibly friendly helpful staff... (Nathan and Beth helped me last time putting my daughters watch link to her phone) it feels like there's nothing the staff wouldn't do to make your phone experience better . The o2 store has helped me get the best deals with the most discounts for over 5 years . Great guys !!!

Chris P. I. (C. P. I) rated O2 Shop Aintree 5 stars

2 years ago

Fantastic Service collection of my new Samsung S24Fe Fantastic service from Three sweet Girls Sophie Alica and Megan.

Reviews Summary

Overall, customer sentiment towards this mobile phone shop is highly positive, with reviewers regularly commenting on the staff’s friendliness, efficiency, and problem-solving ability. People report resolving SIM card or device issues swiftly, often mentioning specific staff members like Tom, Sophie, Jess, Nathan, Beth, Alicia, and Phil for their personal attention and technical expertise. Though primarily positive, a few reviews lightly mention minor concerns about technical difficulties before visiting, but these were efficiently managed upon arrival.

Frequent themes include reliable issue resolution for SIM cards and phones, helpful and knowledgeable staff, and a willingness to go above and beyond. Customers also value the store’s accessibility and ease of process, especially for elderly clients or those with limited phone knowledge. Staff members receive individualized praise, and customers note conscientious efforts during busy or challenging periods, such as the pandemic.

This mobile phone shop is regarded as a reputable and dependable destination for phone-related services in its region. Staff are repeatedly credited for clear communication, patient explanations, and tailoring recommendations to customer needs. The company’s commitment to effective problem resolution and professional service appears consistent, reinforcing its trustworthy reputation among local customers.

Are staff members at this mobile phone shop helpful and friendly?

Yes, reviewers frequently highlight the staff's friendliness and helpfulness, mentioning individual attention and willingness to resolve technical issues efficiently.

Do the staff provide clear explanations for those unfamiliar with mobile phones?

Yes, customers with little phone knowledge report that staff members take time to explain processes simply, ensuring customers understand services and technical details without overwhelming them.

Is the shop accessible for customers with mobility concerns?

Customers note that the store provides convenient access, including the ability to park outside, which is valued by those who have difficulty walking and need straightforward entry.

About O2 Shop Aintree

Mobile Phone Shops

Retail Park, Unit 7 Topham Dr, Aintree, Liverpool L9 5AL

Visit website

+441518327358

This company operates as a mobile phone shop, providing customers with a range of products and services including new phone sales, SIM card support, upgrades, and technical solutions. Transactions and support are provided in person by a dedicated shop team, catering to various mobile device needs.

The company’s workflow centers on face-to-face in-store assistance, from technical troubleshooting to personalized recommendations. Staff members handle device setup, resolve connectivity or SIM card issues, and provide tariff advice. The operational model emphasizes hands-on service delivered by knowledgeable and approachable personnel.

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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o

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