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O2 Shop Aintree Reviews

Rated 4 based on 144 Reviews

Retail Park, Unit 7 Topham Dr, Aintree, Liverpool L9 5AL

Mobile Phone Shops | Liverpool

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Published on

July 16, 2024

Last updated

July 16, 2024

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Reviews Summary

Overall, the O2 Shop Aintree exhibits a mixed company reputation based on customer reviews. It presents a combination of very positive customer service experiences alongside notable customer frustrations. Recurring praise is evident for some specific staff members who provided exceptionally helpful and friendly interactions. These staff members, like Sophie, Nathan, Beth, and Jess, are mentioned by name and are credited with providing efficient and personal service. However, there is an indication of inconsistency in service quality, as some customers report negative interactions with staff, including perceived rudeness and unhelpfulness. Responses to technical issues and in-store support requests appear to vary, leading to an overall impression of unpredictability in service experience.

What Customers Are Saying About O2 Shop Aintree?

Brilliant and helpful service

Great customer service

incredibly friendly helpful staff

extremely helpful and polite

Friendly, happy, and she knew her job

listened to what I was looking for

no fuss or bother with excellent customer service

Staff are shocking

needed an answer to a query, still no answer

wasn't very helpful

Shop hopeless staff not affordable

Trustguide uses AI to extract key phrases from reviews about O2 Shop Aintree and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of O2 Shop Aintree's customers had a positive experience.

Positive

70%

Neutral

Negative

30%

O2 Shop Aintree Ratings

As of Based on 144 revies as of Jul 16, 2024

O2 Shop Aintree Score

70%

As of Based on 144 revies as of Jul 16, 2024

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Customer Reviews

As of Jul 16, 2024, 144 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of O2 Shop Aintree's publicly available reviews View source

Heather Gabbott rated O2 Shop Aintree 5 stars

4 months ago

Drove from St Helens to this store as can park right outside. Important when walking is difficult. Brilliant and helpful service from Sophie who soon had my replacement phone up and running. Went back in after having lunch across the road as was unsure about something. Again very helpful and understanding with an 83yr old. Definitely recommend the staff for their care and attention. Thank you so much for your help.

Scott Henderson rated O2 Shop Aintree 5 stars

5 months ago

Staff are shocking (with the exception of Liam) no accountability from store management and no systems in place to escalate appropriately. The Issue dragged on (still ongoing) for over a month all you get is it’s not our problem call o2 (who are no better), they just pass the buck. Staff sit around shopping on their phone and walk away from customers when they are talking

Berni M rated O2 Shop Aintree 5 stars

5 months ago

Great customer service, but needed an answer to a query about my switch up and literally 30 calls later, still no answer…

Frequently Asked Questions About O2 Shop Aintree

What kind of customer service can I expect from O2 Shop Aintree?

Customer experiences with O2 Shop Aintree are varying. While some customers have praised specific staff members for exceptional service, others have faced challenges with staff being disengaged or unhelpful. It is advisable to visit with an open mind and a clear idea of your service needs.

Is there parking available at O2 Shop Aintree for those with mobility issues?

Yes, O2 Shop Aintree offers convenient parking options right outside the store, which has been specifically appreciated by customers with mobility problems.

How can I ensure a better service experience at O2 Shop Aintree?

For a better service experience, consider visiting during less busy hours, prepare your questions or concerns in advance, and, if possible, request assistance from staff members who have received positive feedback, such as Sophie, Liam, Nathan, or Beth.

About O2 Shop Aintree

Mobile Phone Shops

Retail Park, Unit 7 Topham Dr, Aintree, Liverpool L9 5AL

Visit website

+441518327358

Digital communications chain providing mobile phones, contracts, broadband & accessories.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o

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