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Best Buy Reviews

Rated 4 based on 3960 Reviews

1585 Niagara Fls Blvd, Amherst, NY 14228, United States

Mobile Phone Shops Amherst

Published on
July 10, 2025
Last updated
July 10, 2025

Reviews Summary

Overall sentiment expressed in recent reviews for Best Buy, an electronics and appliance retailer, is generally positive, though several customers report notable concerns. Reviewers consistently note the staff’s helpfulness, knowledgeable service, and willingness to go above and beyond—especially when resolving issues or making recommendations. There are also explicit mentions of staff members such as Dennis and Mansur contributing positively to the customer experience. Some criticisms focus on inconsistency in return and discount policies and instances of unsatisfactory customer service from certain employees, including situations where customers felt accused or dismissed.

Frequent themes across the feedback include a wide product selection, product expertise, friendly staff, and clean retail environments. Customers value efficiency during returns and are appreciative of knowledgeable recommendations regarding product choices or discounts. Conversely, a recurring negative pattern is staff inconsistency—especially at the management level—in accommodating special circumstances or handling returns, with a few customers reporting negative or even confrontational encounters.

In summary, Best Buy maintains a reputation across Amherst, NY and the Walden Galleria area for knowledgeable and generally helpful service, especially from certain employees. The majority of reviews reinforce trust through efficient purchase and return processes, but the company also faces concerns regarding consistency in customer support and policy application. Overall, Best Buy is regarded as a solid option for electronics purchases in the region, with a broad selection and mostly reliable staff.
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What Customers Are Saying About Best Buy?

The staff was friendly and helpful.

Huge selection. Very clean.

awesome resolution and I'm very thankful

went above and beyond

associates were friendly and listened

Both guys really helped

he went out of his way

Trustguide extracts key phrases from reviews about Best Buy and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 60% of Best Buy's customers had a positive experience.

Positive
60%
Neutral
10%
Negative
30%

Best Buy Ratings

5

As of Based on 3960 revies as of Jul 10, 2025

Best Buy Score

60%

As of Based on 3960 revies as of Jul 10, 2025

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Customer Reviews

As of Jul 10, 2025, 3960 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of Best Buy's publicly available reviews View source

Tammy Sugrue rated Best Buy 5 stars
a month ago
We had a great experience with excellent help. We bought a TV and found out it didn't support the app we needed when we got home. The return was quick and easy and we went home with a different, great Memorial Day deal. The staff was friendly and helpful.
Tony G. (Maintenance Guy) rated Best Buy 4 stars
Edited 2 months ago
Great store! Enormous. Huge selection. Very clean. Friendly service. Fast and knowledgeable. Kinda like the go to place for TVs, computers, repairs. Looks like they're big on phones and appliances. Ebikes were available. Lectric was one brand I noticed. Plenty of parking.
Nic A rated Best Buy 5 stars
Edited 2 months ago
I just want to take a moment and thank Dennis the manager at this location. He helped me out with a very difficult issue and we ultimately came to an awesome resolution and I'm very thankful for his help. The customer that he serviced before me was very disrespectful and screamed at him in his face. However, Dennis kept his composure and is an excellent example for his team. I hope this location recognizes and acknowledges an awesome manager that they have on their team. Thank you, Dennis! You're the man.

Frequently Asked Questions About Best Buy

Are staff at Best Buy knowledgeable about their products?

Yes, multiple reviews specifically mention staff being knowledgeable and able to recommend products based on customers' needs. Associates often explain features in detail and help compare brands and pricing.

How does Best Buy handle product returns or exchanges?

Most customers report efficient and easy product returns, with staff facilitating smooth exchanges. However, some reviews mention inconsistencies in applying return policies and in special situations, such as open-box items or returns outside the standard window.

Can staff assist with carrying large purchases to my car?

Yes, reviews confirm that staff members are available to help carry large items, such as televisions, out to customer vehicles after purchase, making the pick-up and checkout process more convenient.

About Best Buy

Mobile Phone Shops
Best Buy is a retail chain specializing in electronics, appliances, and related technology products. It operates large-format stores where customers can shop for televisions, computers, mobile devices, home appliances, and accessories, as well as browse options like e-bikes. The company also offers in-store repair and tech support services.

In-store staff assist customers with product recommendations, technical support, and purchases, often taking the time to explain features and demonstrate options. Best Buy locations maintain policies for returns and exchanges, and staff are available to help with carrying large items to vehicles. Store processes support efficient checkouts and customer assistance for both everyday needs and special circumstances.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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