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Best Buy Reviews

Rated 4 based on 4001 Reviews

Online Stores in Amherst

1585 Niagara Fls Blvd, Amherst, NY 14228, United States

Published on
July 10, 2025
Last updated
September 11, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Best Buy's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Best Buy?

lightning fast and hassle-free

Very helpful. Was patient with us.

excellent help

excellent assistance from Omar

very knowledgeable and professional

awesome resolution and I'm very thankful

The Geek squad was awesome

He was very polite and knowledgable.

Store was clean and prices reasonable

top-notch n

Trustguide extracts key phrases from reviews about Best Buy and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Sep 11, 2025, 4001 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of Best Buy's publicly available reviews View source

Jan Hipol rated Best Buy 5 stars
a week ago
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I had a fantastic visit—pickup was lightning fast and hassle-free. The reps were genuinely helpful without being pushy, especially when it came to upgrading to a premium account (which I appreciated). The store layout made it easy to find exactly what I needed, with everything clearly displayed and well-organized. Parking was a breeze, and the whole experience felt smooth and efficient from start to finish. Highly recommend this location!
Michelle Nagel rated Best Buy 5 stars
3 weeks ago
Excellent experience. Looking for a laptop for my daughter for school. The gentleman spent like an hour showing us everything available with the specs she was looking for. Very helpful. Was patient with us. Then I purchased online with a coupon that was expiring that day. I wanted to add best buy total instead of plus. I wasn't able to figure it out online myself. So when I picked it up once again super helpful. Returned it and fixed everything for me. I got my discounts and points. I left very happy 😊
Tammy Sugrue rated Best Buy 5 stars
3 weeks ago
We had a great experience with excellent help. We bought a TV and found out it didn't support the app we needed when we got home. The return was quick and easy and we went home with a different, great Memorial Day deal. The staff was friendly and helpful.

Reviews Summary

Customer reviews of Best Buy emphasize a predominantly positive sentiment, focusing on efficiency, helpful staff, and smooth purchase or return processes. Shoppers describe experiences as fast, organized, and hassle-free, with frequent comments about knowledgeable employees who provide clear assistance when troubleshooting or making purchasing decisions. Some reviews highlight specific staff members, such as Dennis and Omar, recognizing their professionalism and willingness to help resolve issues, while a single review indicates inconsistencies with the attitude of customer service counter staff.

Recurring themes include efficient service, clear store organization, and positive interactions with sales associates. Many reviews praise the in-store and pickup experience as seamless, as well as the clarity of explanations on products, membership, or warranties. Staff patience and the ability to handle challenging situations professionally appear as consistent strengths. Returns and exchanges are repeatedly described as quick and straightforward, further building the store’s reputation for reliability.

Overall, Best Buy is regarded as a dependable electronics retailer, valued for responsive customer support and operational efficiency. With customers returning for multiple purchases and recommending the location, the company stands out for its professionalism and clear communication in the electronics retail sector. This strengthens Best Buy’s reputation as a preferred destination for electronics needs in the region.
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Frequently Asked Questions About Best Buy

How easy is it to return or exchange products at Best Buy?

Customer reviews indicate the return or exchange process at Best Buy is generally quick and straightforward. Staff members are described as efficient in managing returns and helping customers resolve any related issues on-site.

Are Best Buy staff members knowledgeable about electronics and technology?

Reviews frequently highlight the staff’s expertise, noting that employees provide clear, patient explanations about products, specifications, and troubleshooting for various electronics, demonstrating strong product knowledge.

Is parking convenient at Best Buy retail locations?

According to reviewers, parking at Best Buy is often described as convenient, with easy access to the store, which contributes positively to the overall shopping experience.

About Best Buy

Online Stores
Best Buy is a consumer electronics retailer specializing in the sale of computers, televisions, audio systems, and accessories. The company operates through physical retail locations and provides additional services such as order pickups and technology troubleshooting, catering to a broad range of electronic needs for personal and business use.

Best Buy’s operations include in-store consultations, product demonstrations, and technology support through dedicated staff and specialized teams. The company also offers services for product returns, exchanges, and membership programs, ensuring systematic organization and clear display of inventory for efficient customer navigation and service.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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How was your experience at Best Buy?

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Mike, Adam and another 21,516 have joined the waitlist.