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Smiths TV Reviews

Rated 5 based on 28 Reviews

Online Stores in Ormskirk

4 Smithy Walk, Burscough, Ormskirk L40 5UU

Published on
October 15, 2025
Last updated
October 15, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Smiths TV's customers had a positive experience.

Positive
90%
Neutral
10%
Negative
0%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Smiths TV?

personal touch and like to actually see the items

Knowledgeable staff, competitive prices

very helpful with comms & advice

good help in choosing our new dryer

knowledgeable and friendly staff

very friendly and professional staff

Professional and friendly service from Mark

excellent service

brilliant, helpful, patient and reassuring

Very helpful staff

Trustguide extracts key phrases from reviews about Smiths TV and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Oct 15, 2025, 28 customers have reviewed this business and rated it 5 Star out of 5. Trustguide conducted an in-depth analysis of Smiths TV's publicly available reviews View source

Colin Ogilvy rated Smiths TV 5 stars
10 months ago
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Fantastic service from Mark. Our 20 year plus tumble dryer packed up. Went online to find a bewildered choice of dryers. Off to Burscough. Let's see them in the flesh so to speak. After speaking to Mark and measuring a few machines we settled on a Hotpoint that suited us perfectly. Delivered next day, now up and running. Perfect. If you want the personal touch and like to actually see the items Smiths is the place. 5 stars not enough!
Andy Cameron rated Smiths TV 5 stars
4 months ago
Knowledgeable staff, competitive prices and great after care.
Frank Bateman rated Smiths TV 5 stars
4 months ago
I was hesitant about using a small company as I had purchased a "Loyalty card" with a National online retailer. Smiths Burscough were very helpful with comms & advice. I purchased a new 55" tv which was in stock for same day collection, and at a better price than than I could have achieved even with my AO loyalty card!

Reviews Summary

Reviewers consistently report highly positive experiences with Smiths Burscough for appliance and electronics retail and installation services. Customers cite knowledgeable, friendly, and professional staff—mentioning Mark by name—who provide a personal, attentive approach, whether helping to select a product, arranging next-day delivery, or offering aftercare. A few mention price as not always the absolute lowest, but the added service value is noted and appreciated.

Common feedback includes recognition of staff expertise, willingness to offer tailored advice, and the convenience of seeing products in-store before purchase. Price matching, same-day collection, and installation with removal of old appliances are regularly highlighted as strengths. The operational model—local, with direct staff interaction—generates trust and supports repeat business. The environment in Burscough, including both sales and warehouse personnel, is mentioned as helpful and receptive.

Overall, Smiths Burscough is regarded as a reputable and customer-focused retailer for appliances and electronics in the Burscough area. The company’s reputation benefits from consistency in staff professionalism, repeat custom, and value-added services like installation and product guidance. The Burscough-based retailer is often recommended within its local community.
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Frequently Asked Questions About Smiths TV

Can I see and compare appliances in person at Smiths Burscough before buying?

Yes, customers highlight the ability to inspect and measure products in the store, which can help with making informed decisions about appliances and electronics prior to purchase.

Does Smiths Burscough offer installation and removal of old appliances?

Yes, multiple reviews confirm Smiths Burscough provides installation of new appliances and, when needed, removal of old items as part of their service.

Will Smiths Burscough match prices from other retailers?

Yes, reviews indicate that Smiths Burscough will price match any retailer, including larger online stores, to ensure customers receive competitive pricing on their products.

About Smiths TV

Online Stores
Smiths Burscough operates as a local retailer specializing in appliances and electronics, offering a selection of products including tumble dryers, televisions, and washing machines. Most interactions take place in-person at their Burscough location, where customers can view products on-site before purchasing and arranging delivery or collection.

The company manages in-store sales, direct product demonstrations, and order placement. Their staff provides tailored advice, coordinates deliveries, and facilitates installations. Removal of old appliances is also offered. Price matching and after-sales support are part of their operational approach, and sales staff and technicians work together to ensure customer requirements are met.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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