TheSoapery Reviews

The overall sentiment toward The Soapery is mixed, with both positive and negative patterns apparent in customer reviews. Many reviewers highlight affordable pricing, quick delivery, and product quality as strengths of the company, with several expressing intentions to repurchase. However, dissatisfaction is noted around order accuracy and unresponsive customer service, especially when resolving mistakes or issues with received goods.

Frequent positive themes include product quality, a wide range of products, reasonable prices, and efficient delivery. Customers appreciate simple and attractive packaging and the usability of items for home projects like soap and shampoo making. Recurring issues in negative reviews center on receiving incorrect items, packaging concerns, and what some describe as inadequate follow-up or support when problems arise. Lack of responsive communication appears consistently in the complaints.

On balance, The Soapery enjoys a reputation for good value and product variety but faces criticism regarding reliability and aftersales support. Customers using the service for personal care and DIY projects often rate it favorably, while others are discouraged by order problems and slow responses. Overall, it maintains a moderate reputation within the beauty product supplier sector.

The Soapery is a supplier of beauty and wellness ingredients, offering a variety of products such as carrier oils, essential oils, butters, and salts. The company operates as an online retailer, allowing customers to purchase goods for personal care, DIY projects, or small-scale production directly through its digital storefront.

The company manages product selection, order fulfillment, and packaging internally, shipping directly to customers. Orders are processed through their website and delivered via courier or postal services, with tracking at different delivery stages. Packaging tends to be simple and sometimes reusable, catering to both individual and bulk buyers.