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WatchNation Reviews

Rated 4.7 based on 447 Reviews

Online Stores in Chester

15-17 Charles St, Hoole, Chester CH2 3AZ

Published on
October 9, 2025
Last updated
October 9, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of WatchNation's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About WatchNation?

friendly and helpful guy

great communication, competitive price

cannot fault them

very kind and helpful!

best customer service

highly recommended.

absolutely beautiful

managed to make me EXTREMELY happy

Fantastic prices and service

Trustguide extracts key phrases from reviews about WatchNation and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Oct 09, 2025, 447 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of WatchNation's publicly available reviews View source

Mark Walker rated WatchNation 5 stars
a week ago
This is some text inside of a div block.
Great shop friendly and helpful guy who was very knowledgeable . shop was full of quality watches and had exactly what I wanted , but I was told they could source a specific watch if needed . Thank you
Janette Beath rated WatchNation 5 stars
a year ago
My first purchase from Watch Nation great communication, competitive price, dispatched quickly and received next day well packed etc. Another Mondaine watch to add to my collection. They are beautiful watches so well made with a clear modern easy to read dial. Strap was adjusted for me too thanks 😊.
Jay Steer rated WatchNation 1 stars
a year ago
Absolutely the worst company I have dealt with. Watched arrived in damaged box and in two pieces. Watch nation could not be bothered to reply to emails or respond to phone calls regarding my issue, this has gone on for well over a week, when eventually I did get through they promised to send me a 24 hour return label so I could hopefully get this wrapped up for Christmas. As you can imagine I am still waiting. Very surprised some of these established brands are using a cowboy company like these as a authorised dealer. My mistake for not reading the recent reviews on feefo which the majority all same the same regarding very poor customer service.

Reviews Summary

Overall sentiment toward Watch Nation as a watch shop is strongly positive, with customers frequently commending the knowledgeable staff, efficient communication, and reliable delivery times. Reviewers consistently note rapid shipping, competitive pricing, and specific staff members such as Ellie and Kevin offering responsive service. One negative review highlights dissatisfaction regarding customer support and product condition, but this appears to be an outlier compared to the predominantly positive experiences shared.

Common feedback includes praise for next-day deliveries, clear communication about duties and taxes for overseas clients, and the extra efforts of staff to ensure customer satisfaction. Customers often mention special touches such as watch strap adjustments, the ability to source specific models, and personalized attention both online and in-store. Several reviewers express appreciation for Watch Nation’s own commissioned designs and the pleasant atmosphere at the shop.

In summary, Watch Nation has built a reputation for reliability and knowledgeable service in the watch retail space, especially in their local region and extending to international buyers. Repeat purchases, individualized care, and speedy, well-packaged deliveries reinforce the company’s standing as a reputable destination for watch enthusiasts.
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Frequently Asked Questions About WatchNation

How fast does Watch Nation deliver watches after purchase?

Several customers report that their watches were delivered the next day after ordering, even when placing orders on holidays or using special delivery without extra request. Speedy shipment and timely delivery are noted as consistent features.

Can Watch Nation help source specific or hard-to-find watches?

Yes, multiple reviewers mention that Watch Nation can source specific watches on request in addition to their in-store and online stock, and staff offer assistance to locate particular models.

Does Watch Nation offer international shipping and support?

Yes, Watch Nation supports international customers, with reviewers from France highlighting clear communication about duties and taxes and positive experiences with cross-border delivery.

About WatchNation

Online Stores
Watch Nation operates in the retail sector as a specialist watch shop, selling a variety of timepieces from established brands and commissioned designs. The company provides both in-person and online purchasing options, accommodating different customer preferences through a physical storefront and digital sales platform.

Watch Nation’s operational model centers on efficient order processing, including next-day shipping and careful packaging. Additional services include strap adjustments and assistance sourcing specific models. Staff are available to handle inquiries about products and logistics, and the shop offers both standard selections and exclusive designs, with attention to personalization and customer needs.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.