Open Fibre Networks Reviews

Feedback regarding OFNL as a broadband provider is mixed, with a noticeable split between negative experiences and isolated positive reports. Reviewers consistently mention frustrations with the company's lack of urgency, poor communication, and unresolved service interruptions. Specific complaints include unresponsive customer service, unclear appointment scheduling, and a sense of monopoly over new build housing developments. These issues undermine confidence in OFNL's service reliability and accountability.

The most frequent themes in the reviews centre on inadequate customer support, inflexibility in provider options, and dissatisfaction with both pricing and lengthy waits for issue resolution. Repeated mentions highlight that users feel constrained by OFNL's limited offerings and monopoly, leading to perceptions of higher costs for lower speeds compared to mainstream competitors. However, several customers did highlight individual engineers, such as Jorge, Phillip, and Liam, for their professionalism and dedication in resolving technical problems.

Overall, OFNL's reputation as a telecommunications service provider appears challenged, especially regarding responsiveness and value for new build residents in the UK. While some engineers receive strong praise for personal service, persistent concerns about support and restricted broadband choices remain significant for residents in regions served by OFNL.

OFNL is a telecommunications company that provides broadband internet services, focusing on new build housing developments. Its service model relies on fibre infrastructure, and it acts as the wholesale provider for multiple ISPs within developments where its network is installed. The company is responsible for network installations, maintenance, and activations in these areas.

Operationally, OFNL manages the connectivity setup from installation to handling technical faults reported by ISPs or end customers. Field engineers are dispatched to address on-site issues, performing diagnostics and repairs as needed. Customer queries and communication are managed via ISPs who act as the primary interface, while OFNL remains responsible for infrastructural reliability and support coordination.