The overall sentiment for Odoo, an ERP software company, appears mixed, with users highlighting both advanced functionality and serious concerns. Reviewers frequently commend Odoo for its robust integration across departments, accommodating the needs of small businesses to large enterprises. Functionality, such as native cross-department features and step-by-step support, is repeatedly praised. However, a pattern of criticism emerges about the implementation process and customer service, including unauthorized charges and unhelpful account managers.
Common feedback includes positive recognition of Odoo's seamless integration, effective support, and resourceful staff like Ana Karen, Mikhil, and Yannis. Users value clear communication when troubleshooting system issues. On the other hand, negative themes focus on unsatisfactory experiences with the company’s billing practices, such as unauthorized renewals, lack of refunds, and delays in rectifying administrative errors. The implementation team is at times viewed less favorably than third-party partners.
Overall, Odoo has developed a reputation for delivering a powerful, flexible ERP platform with standout integration and knowledgeable support professionals. However, persistent negative experiences related to customer service and billing create notable trust concerns. This split in feedback positions Odoo as a strong software option, but one where prospective users, especially in business contexts, are advised to approach with an informed, cautious stance.
Common feedback includes positive recognition of Odoo's seamless integration, effective support, and resourceful staff like Ana Karen, Mikhil, and Yannis. Users value clear communication when troubleshooting system issues. On the other hand, negative themes focus on unsatisfactory experiences with the company’s billing practices, such as unauthorized renewals, lack of refunds, and delays in rectifying administrative errors. The implementation team is at times viewed less favorably than third-party partners.
Overall, Odoo has developed a reputation for delivering a powerful, flexible ERP platform with standout integration and knowledgeable support professionals. However, persistent negative experiences related to customer service and billing create notable trust concerns. This split in feedback positions Odoo as a strong software option, but one where prospective users, especially in business contexts, are advised to approach with an informed, cautious stance.
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