The overall reputation of the New York Marriott Marquis is nuanced, with a mix of praise and criticism evident in recent reviews. While the strategic location of the hotel in the heart of Times Square is consistently appreciated for its proximity to theatres and attractions, guest experiences with service and amenities are varied. Positive staff interactions are overshadowed by logistical inconsistencies, especially during high-profile events such as New Year's Eve. The inconsistency in M Lounge access and service levels reported by guests with status indicates an area of concern that negatively affects the customer experience. Problems with room views and an incident of theft are also highlighted, detracting from the hotel's reputation. Despite these issues, recurring commendations for clean, spacious rooms, efficient elevator systems, and good security suggest that the hotel does maintain certain operational standards that resonate well with guests.
Guests with status can enjoy access to the M Lounge and other benefits consistent with their loyalty level. However, access is subject to the hotel's discretion and may have limitations, such as the number of guests allowed per room key. During busy periods, experiences may vary.
The hotel is exceptionally well-located for theatre enthusiasts, as it is situated next to the Theatre District and Times Square, offering guests the advantage of walkability to numerous attractions, restaurants, and shows.
Yes, many guests have reported that, despite the bustling location, rooms at the New York Marriott Marquis are spacious, comfortable and maintain a level of quiet conducive to relaxation, particularly on higher floors where street noise is less intrusive.
Contemporary lodging opposite Times Square, offering a bright revolving restaurant & event space.
