The overall reputation of the New York Marriott Marquis is nuanced, with a mix of praise and criticism evident in recent reviews. While the strategic location of the hotel in the heart of Times Square is consistently appreciated for its proximity to theatres and attractions, guest experiences with service and amenities are varied. Positive staff interactions are overshadowed by logistical inconsistencies, especially during high-profile events such as New Year's Eve. The inconsistency in M Lounge access and service levels reported by guests with status indicates an area of concern that negatively affects the customer experience. Problems with room views and an incident of theft are also highlighted, detracting from the hotel's reputation. Despite these issues, recurring commendations for clean, spacious rooms, efficient elevator systems, and good security suggest that the hotel does maintain certain operational standards that resonate well with guests.
Guest satisfaction with the New York Marriott Marquis is bolstered by several positive aspects. Reviewers consistently praise the hotel's prime location, emphasizing the convenience of being in the vicinity of the Theatre District, Times Square, and other key attractions in New York City. Furthermore, the efficient management of the property, despite its large size and bustling surroundings, is often highlighted, with specific regard to the prompt elevator service and the attentiveness of security personnel. Many reviewers note the cleanliness and spaciousness of the rooms, as well as the quality of on-site dining options. A few guests have mentioned pleasant interactions with staff members, such as bellmen and valets, which contributed to their overall positive stay.
Negative feedback for the New York Marriott Marquis revolves around a few central issues that have impacted guests' stays. Notably, various guests experienced service inconsistencies, particularly with the enforcement of access rules to the M Lounge during peak times; this discrepancy, along with reduced lounge hours, causes discontent among guests. Some visitors also report an unsatisfactory level of customer service for loyalty status holders, conveying a sense that the hotel did not meet their expectations of enhanced service. During high-demand events like New Year's Eve, logistical challenges, including restricted movement and exit changes, significantly inconvenienced guests, especially those with mobility impairments. Additionally, a reported theft by housekeeping staff and dissatisfaction with the promised views from certain rooms have tainted the perception of trustworthiness and value for some customers.
Guests with status can enjoy access to the M Lounge and other benefits consistent with their loyalty level. However, access is subject to the hotel's discretion and may have limitations, such as the number of guests allowed per room key. During busy periods, experiences may vary.
The hotel is exceptionally well-located for theatre enthusiasts, as it is situated next to the Theatre District and Times Square, offering guests the advantage of walkability to numerous attractions, restaurants, and shows.
Yes, many guests have reported that, despite the bustling location, rooms at the New York Marriott Marquis are spacious, comfortable and maintain a level of quiet conducive to relaxation, particularly on higher floors where street noise is less intrusive.
Contemporary lodging opposite Times Square, offering a bright revolving restaurant & event space.
